ý kiến bạn đọc

Blue ocean strategy : how to create uncontested market space and make the competition irrelevant

Tác giả: W Chan Kim; Renée Mauborgne

Presenting a systematic approach to making the competition irrelevant and outlines principles and tools any organization can use to create and capture their own blue oceans.

Leading the Starbucks way : 5 principles for connecting with your customers, your products and your people

Tác giả: Joseph A Michelli

It offers five principles such as Principle 1. Savor and elevate; Principle 2. Love to be loved; Principle 3. Reach for common ground; Principle 4. Mobilize the connection; Principle 5. Cherish and challenge your legacy.

Business analytics for sales and marketing managers : how to compete in the information age

Tác giả: Gert H N Laursen

Expert guidance on information management for optimum customer intelligence processes. Providing essential guidance for information management, this book helps you understand the basics of information management, how to design and launch customer intelligence campaigns, and optimize existing ...

The book of business awesome

Tác giả: Scott Stratten

This book provides actionable tools enabling readers to apply the concepts immediately to their own businesses.

Anticipate : knowing what customers need before they do

Tác giả: Bill Thomas, Jeff Tobe

Strategy: Creating and destroying customer value; Doing the right things for the wrong reasons; Not all customers are good customers; When customers speak who hears them; Input is vital but involvement multiplies the value; It takes two; Customer focus is a process, not an event; Culture, the soft ...