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Check-In check-Out : managing hotel operations : 8th ed.

Tác giả: Gary K. Vallen, Jerome J. Vallen

Part 1: The hotel industry; Part 2: The reservation process; Part 3: Guest services and rate structures; Part 4: The hotel revenue cycle; Part 5: Technology.

Service at its best

Tác giả: Ed, Sanders

Presenting the professional waiter-waitress, professional appearance, table settings- Napkin presentations and table service, serving food and beverages, service preparedness, wine and beverage service, guest communication, the technology of service, the host/ hostess, waiter-waitress profiles.

Housekeeping management

Tác giả: Casado, Matt A.

Part one: Introduction to housekeeping management; Part two: Organization of the housekeeping department; Part three: Technical skills management; Part four: Human resources management; Part five: Administrative controls.

Tourism : principles, practices, philosophies: 11th ed.

Tác giả: Charles R. Goeldner, J. R. Brent Ritchie

Part 1: Tourism overview; Part 2: How tourism is organized; Part 3: Understanding travel behavior; Part 4: Tourism supply, demand, policy, planning, and development; Part 5: Essentials of tourism research and marketing; Part 6: Tourism prospects.

Profitable menu planning : 4th ed.

Tác giả: Drysdale John A, Galipeau Jennifer

This book covers menu costing, pricing, layout, design, menu analysis and provides a wealth of information on a variety of menus. The book is an extremely practical guide with numerous exercises that allow students to practice writing menus.