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Cases in human resource management in hospitality

Tác giả: Shirley A. Gilmore

Part 1: Restaurants; Part 2: Hotels; Part 3: Country clubs; Part 4: Business and industry; Part 5: Healthcare; Part 6: University/ College/Public schools; Part 7: Other facilities.

Inlet isles: A hospital foodservice case study

Tác giả: Chabot Amy Allen, Curtis Suzanne, Blake Alma

Providing a complex, real-life example of a hospital foodservice operation, a detailed analysis of the various subsystems, complete staffing information, financial information and menus. It is designed to provide students with an opportunity to apply what they have learned, develop critical ...

Check-In check-Out : managing hotel operations : 8th ed.

Tác giả: Gary K. Vallen, Jerome J. Vallen

Part 1: The hotel industry; Part 2: The reservation process; Part 3: Guest services and rate structures; Part 4: The hotel revenue cycle; Part 5: Technology.

Service at its best

Tác giả: Ed, Sanders

Presenting the professional waiter-waitress, professional appearance, table settings- Napkin presentations and table service, serving food and beverages, service preparedness, wine and beverage service, guest communication, the technology of service, the host/ hostess, waiter-waitress profiles.

Housekeeping management

Tác giả: Casado, Matt A.

Part one: Introduction to housekeeping management; Part two: Organization of the housekeeping department; Part three: Technical skills management; Part four: Human resources management; Part five: Administrative controls.