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Organizational behavior for the hospitality industry

Tác giả: Berger Florence, Brownell Judi

The book is organized into three sections: organizational behavioral essentials, the individual and the organization, and key management tasks, includes detailed exercises.

The management of maintenance and engineering systems in the hospitality industry: 4th ed.

Tác giả: Frank D. Borsenik, Alan T. Stutts

1. Hospitality maintenance and engineering; 2. Managing the maintenance and engineering department; 3. Energy and energy management systems; 4. Reading blueprints for energy management; 5. Computer applications for maintenance and engineering; 6. Life safety systems; 7. Heating concepts and heat ...

Fundamental principles of restaurant cost control: 2nd ed.

Tác giả: David V. Pavesic, Paul F. Magnant

This book presents the principles of restaurant cost controls that complements the management process of planning, organizing, leading and controlling such as Role of cost control in strategic business plan for systematic planning.

Services management: The new paradihm in hospitality

Tác giả: Kandampully Jay A

This book addresses the hospitality industry from a services management perspective, offering the reader a series of management concepts — operations, marketing and human resources — all of which are capable of being effectively incorporated into all hospitality operations. The book’s focus is on ...

Marketing for hospitality and tourism: Fifth edition

Tác giả: Philip Kotler, John T. Bowen, James C. Makens

Part 1: Understanding the hospitality and tourism marketing process; Part 2: Developing hospitality and tourism marketing opportunities and strategies; Part 3: Developing the hospitality and tourism marketing mix; Part 4: Managing hospitality and tourism marketing.