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The beverage service world

Tác giả: Wallace Rande, Luciani Valentino

The beverage service world is a comprehensive textbook for the beverage and bar industry. The book covers three areas: product knowledge, managemnet, and equipment/ design. The key points of the book include: The importance of customer service; The responsible service of alcohol; Controlling ...

The sotheby's wine encyclopedia : the classic reference to the wines of the world

Tác giả: Stevenson, Tom

This is a reflection of market demand, climate change, and a vintage every year. The fundamentals hold good, grapes have taken root where they are best suited, more is known about ripeness and ecology, and faults are better understood, but still new producers emerge and areas refine traditions and ...

Business writing for hospitality

Tác giả: Vivienne J Wildes, Peter D. Nyheim

This book brings current and future hospitality managers face to face with writing situations they will face on a daily basis throughout their careers. This text starts out with a grammar review and then jumps into situational writing scenarios, detailing how students should go about writing proper ...

Professional front office management

Tác giả: Robert H. Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin

This book provides the hospitality faculty members and trainers who teach them, practicing industry professionals in the front office departments of hotels throughout the world, and guests who will benefit as the practices described make their hotel  experiences more enjoyable.