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Meetings, expositions, events, and conventions : an introduction to the industry : 5th ed.

Tác giả: George G. Fenich, Ph.D

The most thorough, up-to-date text on the MEEC industry. Meetings, expositions, events, and conventions: An Introduction to the Industry gives a comprehensive overview of the burgeoning field of planning and producing MEEC – meetings, expositions, events, and conventions. The text is a collection...

Hospitality from the Heart: Engage Your Employees, Deliver Extraordinary Service, and Create Loyal Guests

Tác giả: Brandon W. Johnson, Katherine Foley Roden

Presenting 2 parts: Part I is an inspiring fable featuring the likable but burned-out and misguided Jim Watts; Part II is where the lessons of the story meet the real world. It is a step-by-step guide for you to apply the principles of HEART into your organization and life.

Planning an applied research project in hospitality, tourism, and sports

Tác giả: Frederic B. Mayo

It provides a comprehensive and carefully structured treatment of all the aspects involved in planning a research project. Instead of being a statistically oriented book, this text provides a conceptual and process-oriented approach to planning and conducting research. Written for both students and...

Personnel training manual for the hospitality industry

Tác giả: Jack E. Miller, Mary Walk

Its purpose is to discuss labour management and training systems to enable supervisors to select the team that best fits their operation. This book introduces the operator to the best training methods available. It works with what is best for the operator, then implements a long term solution to...

Operations Management for the Hospitality Industry : a resource based approach

Tác giả: Nick Johns

Providing the basis for a complete marketing course or module for students of hospitality and tourism, this text functions as an integrated guide for full-time degree or diploma students, or those on postgraduate or short courses. Each chapter has review questions and exercises.