CSDL sách
001
000006940
003
LDTU
020
$a9781592985791
041
$aeng
082
$a647.94 068
100
$aJohnson, Brandon W.
245
$aHospitality from the Heart $bEngage Your Employees, Deliver Extraordinary Service, and Create Loyal Guests $cBrandon W. Johnson, Katherine Foley Roden
260
$aU.S.A $bBeaver's Pond Press $c2014
300
$a138 p. $c22 cm
520
$aPresenting 2 parts: Part I is an inspiring fable featuring the likable but burned-out and misguided Jim Watts; Part II is where the lessons of the story meet the real world. It is a step-by-step guide for you to apply the principles of HEART into your organization and life.
650
$aHospitality industry
653
$aHospitality industry
700
$aRoden, Katherine Foley
852
$a209 Phan Thanh $bNgoại văn
911
Đinh Thị Thu Hồng
927
Mua
928
34288
Sách Chuyên ngành
Sách cùng chủ đề
- Meetings, expositions, events, and conventions : an introduction to the industry : 5th ed.
- Planning an applied research project in hospitality, tourism, and sports
- Personnel training manual for the hospitality industry
- Operations Management for the Hospitality Industry : a resource based approach
- Direction 2000 : education and human resource development for the hospitality and tourism industry