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Managing hotels effectively: Lessons from outstanding general managers

Tác giả: Eddystone C Nebel III

The environment of the hotel business; Service, people, and profits in the hotel business; An overvie of strategic planning; Planning in hotels; Hotel organization; Coordinating the activities of a hotel; Hotel staffing; Motivation.

Hotel operations management: second edition

Tác giả: David K. Hayes, Jack D. Ninemeier

1. The hotel industry: overview and professional career opportunities; 2. The hotel general manager; 3. Management, supervision, and service skills for the GM; 4. Human resources; 5. Accounting; 6. Revenue management; 7. Sales and marketing; 8. The front office; 9. Housekeeping; 10. Food and ...

Festival and special event management : 3rd ed.

Nhóm Tác giả: Allen Johnny, O'toole William, Robert Harris, McDonnell Ian

Presenting four parts such as: Event context; Event strategy; Event management; Trends and issues.

The hospitality case manual : developing competencies in critical thinking and practical action

Tác giả: Craig C. Lundberg, Cheri A. Young

Part 1: Learning from cases; Part 2: Preparing cases for discussion; Part 3: Cases for discussion. These cases provides students whith the opportunities to observe managers behaving both effectively  and ineffectively and give students opportunities to make managerial decisions.

Tourism management (Wiley Australia tourism): 3rd ed.

Tác giả: Weaver David, Lawton Laura

Introduction to tourism management, the tourism system, the evolution and growth of tourism, destinations, the tourism product, tourism markets, tourism marketing, economic impacts of tourism.