CSDL Luận văn _ Luận án
Chủ đề: Service--Hotel
An investigation into the real situation and some solutions to improving quality of front desk service at Hoang Dai 2 Hotel Da Nang
- Tác giả: Pham Thu Huyen |
- Giảng viên hướng dẫn: Vu Van Thinh |
- Chuyên ngành: Tiếng Anh Du lịch
Part A is the introduction of the graduation paper including rationale, aims and objectives, scope of the study, method of the study and study's organization; Part B is talk about the development; Part C is some solutions to improving the customer service performance of front office at Hoang Dai 2 Hotel Da Nang.
An investigation into the real situation of housekeeping department of Hoang Dai II Hotel and some solutions to improving service quality
- Tác giả: Le Quang Hoang Linh |
- Giảng viên hướng dẫn: Ho Thi Huyen Trang |
- Chuyên ngành: Tiếng Anh Du lịch
The first chapter introduces the theoretical background used to analyze and give solutions in this research paper; The second chapter is the case description wich helps reader approach to organizational structure of the Hoang Dai II Hotel ; In the last chapter, by analyzing the strenghts and the weakneses of housekeeping department in the second chapter.
A case study of the current situation of the guest ralation department at Crowne Palza Da Nang and solutions to improving its service
- Tác giả: Mai Ngoc Quynh Tram |
- Giảng viên hướng dẫn: Nguyen Thi Phu |
- Chuyên ngành: Tiếng Anh Du lịch
Introduces the theoretical background related to hotel; Introduces on Crowne Palza Da Nang; The main point in this chapter is focusing on the factors of guest relation staff and analyzing of strengths, weaknesses of front office of Crowne Palza Da Nang.
An investigation into strenghts and weaknesses of housekeeping department and some solutions to improving the quality of the housekeeping services in Da Nang Bamboo Green Hotel
- Tác giả: Nguyen Thi Kieu My |
- Giảng viên hướng dẫn: Du Thi Trang Anh |
- Chuyên ngành: Tiếng Anh Du lịch
The first chapter introduces the theoretical background used to analyze and give solutions in this research paper; The second chapter is the case description wich helps reader approach to organizational structure of the Bamboo Green Hotel; In the last chapter, by analyzing the strenghts and the weakneses of housekeeping department in the second chapter.
An investigation into the strengths and weakness of spa deparment of Pho Hoi Riverside Resort and some solution to enhancing its service quality
- Tác giả: Huynh Doan Trang |
- Giảng viên hướng dẫn: Nguyen Thi Phu |
- Chuyên ngành: Tiếng Anh Du lịch
Presenting about theoretical background of tourism, tousist, hotel, hotel business, service quality in hotel and some factors affecting service quality in resort; Giving some information about Hoi An, Pho Hoi Riverside Resort; Analysis and evaluating the attending quality of the Spa department.