CSDL Luận văn _ Luận án
Chủ đề: English--Hotel
The real situation and solutions to the improvement in the performance of the guest relation office in Crowne Plaza Da Nang
- Tác giả: Nguyen Thi Dieu Huyen |
- Giảng viên hướng dẫn: Cao Ngo Thuy Duyen |
- Chuyên ngành: Tiếng Anh Du lịch
Part A includes the rationale for choosing the topic, the aims and objectives of study, the scope of the organization of the study; Part B includes theoretcal background, case description, analysis and evaluation; Part C includes conclution and suggestions.
An investigation into the real situation of the front office and solutions to improving the service & overcoming its short comings at Truong Son Tung 5 Hotel
- Tác giả: Bui Thi Lan |
- Giảng viên hướng dẫn: Nguyen Thi Hang |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter I shows some theoretical background about tourist, tourist, hotel business, hotel guest; Chapter II it presents an overview of Son Tung 5 Hotel Da Nang, the basic background of foundation and development, organizational structure, duties of each department, the facilities, structure of tourists coming to Son Tung 5 Hotel and marketing strategy of at Son Tung 5 Hotel; Chapter III is the analysis and evaluation of the problems.
An investigation into strenghts and weaknesses of housekeeping department and some solutions to improving the quality of the housekeeping services in Da Nang Bamboo Green Hotel
- Tác giả: Nguyen Thi Kieu My |
- Giảng viên hướng dẫn: Du Thi Trang Anh |
- Chuyên ngành: Tiếng Anh Du lịch
The first chapter introduces the theoretical background used to analyze and give solutions in this research paper; The second chapter is the case description wich helps reader approach to organizational structure of the Bamboo Green Hotel; In the last chapter, by analyzing the strenghts and the weakneses of housekeeping department in the second chapter.
An investigation into the strengths and weakness of spa deparment of Pho Hoi Riverside Resort and some solution to enhancing its service quality
- Tác giả: Huynh Doan Trang |
- Giảng viên hướng dẫn: Nguyen Thi Phu |
- Chuyên ngành: Tiếng Anh Du lịch
Presenting about theoretical background of tourism, tousist, hotel, hotel business, service quality in hotel and some factors affecting service quality in resort; Giving some information about Hoi An, Pho Hoi Riverside Resort; Analysis and evaluating the attending quality of the Spa department.
An investigation into front office department at Vanda Hotel and some solutions to overcoming its shortcomings
- Tác giả: Huynh Thi Kim Thanh |
- Giảng viên hướng dẫn: Du Thi Trang Anh |
- Chuyên ngành: Tiếng Anh Du lịch
Part A includes the rationale for choosing the topic, the aims and objectives of study, the scope of the organization of the study; Part B includes theoretcal background, case description, analysis and evaluation; Part C includes conclution and suggestions.