CSDL Luận văn - Luận án
An investigation into the real situation of the front office and solutions to improving the service & overcoming its short comings at Truong Son Tung 5 Hotel
Số trang:
56 p.
Chuyên ngành:
Tiếng Anh Du lịch
Mã phân loại:
420
Kiểu tài liệu: Khóa luận Tốt nghiệp
Nhà xuất bản:
Duy Tan University
Nơi lưu trữ: 03 Quang Trung
Năm xuất bản:
2018
Ngôn ngữ: Tiếng Anh
Chủ đề:
Hotel management
&
English--Hotel
Tóm tắt:
Chapter I shows some theoretical background about tourist, tourist, hotel business, hotel guest; Chapter II it presents an overview of Son Tung 5 Hotel Da Nang, the basic background of foundation and development, organizational structure, duties of each department, the facilities, structure of tourists coming to Son Tung 5 Hotel and marketing strategy of at Son Tung 5 Hotel; Chapter III is the analysis and evaluation of the problems.
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- An investigation into the service quality of the front office department in Sanouva Da Nang Hotel and some suggestions