CSDL Luận văn _ Luận án
Chủ đề: English--Hotel
An investigation into the real situation and some solutions to improving quality of front desk service at Hoang Dai 2 Hotel Da Nang
- Tác giả: Pham Thu Huyen |
- Giảng viên hướng dẫn: Vu Van Thinh |
- Chuyên ngành: Tiếng Anh Du lịch
Part A is the introduction of the graduation paper including rationale, aims and objectives, scope of the study, method of the study and study's organization; Part B is talk about the development; Part C is some solutions to improving the customer service performance of front office at Hoang Dai 2 Hotel Da Nang.
An investigation into the real situation of housekeeping department of Hoang Dai II Hotel and some solutions to improving service quality
- Tác giả: Le Quang Hoang Linh |
- Giảng viên hướng dẫn: Ho Thi Huyen Trang |
- Chuyên ngành: Tiếng Anh Du lịch
The first chapter introduces the theoretical background used to analyze and give solutions in this research paper; The second chapter is the case description wich helps reader approach to organizational structure of the Hoang Dai II Hotel ; In the last chapter, by analyzing the strenghts and the weakneses of housekeeping department in the second chapter.
An investigation into the real situation of the marketing activities and suggestions for attracting tourists at My Son World cultural heritage
- Tác giả: Truong Thi Bich Long |
- Giảng viên hướng dẫn: Mai Lan Thi |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter I is theoretical background about My Son World cultural heritage and some information about art architecture, universally notable values; Chapter II is case description describing the tourstm service marketing and real situation the quality of marketing activities at World cultural heritage; Chapter III is the analysis and evaluation of the problems.
The real situation and some solutions helping improve the service quality of the reception department at Roya Family Hotel - Da Nang city
- Tác giả: Pham Thi Len |
- Giảng viên hướng dẫn: Nguyen Manh Quang |
- Chuyên ngành: Tiếng Anh Du lịch
Theoretical bases on service quality and services quality of the reception deparment at the hotel; The quality of service of the reception department at Roya Family Hotel ; Strengths and weaknesses of the reception department at Roya Family Hotel and some solution to improving the quality of reception department.
A case study of the current situation of the guest ralation department at Crowne Palza Da Nang and solutions to improving its service
- Tác giả: Mai Ngoc Quynh Tram |
- Giảng viên hướng dẫn: Nguyen Thi Phu |
- Chuyên ngành: Tiếng Anh Du lịch
Introduces the theoretical background related to hotel; Introduces on Crowne Palza Da Nang; The main point in this chapter is focusing on the factors of guest relation staff and analyzing of strengths, weaknesses of front office of Crowne Palza Da Nang.