CSDL Luận văn - Luận án
An investigation into the strengths and weakness of spa deparment of Pho Hoi Riverside Resort and some solution to enhancing its service quality
Số trang:
61 p.
Chuyên ngành:
Tiếng Anh Du lịch
Mã phân loại:
420
Kiểu tài liệu: Khóa luận Tốt nghiệp
Nhà xuất bản:
Duy Tan University
Nơi lưu trữ: 03 Quang Trung
Năm xuất bản:
2018
Ngôn ngữ: Tiếng Anh
Chủ đề:
English--Hotel
&
Service--Hotel
Tóm tắt:
Presenting about theoretical background of tourism, tousist, hotel, hotel business, service quality in hotel and some factors affecting service quality in resort; Giving some information about Hoi An, Pho Hoi Riverside Resort; Analysis and evaluating the attending quality of the Spa department.
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- An analysis on activities and exploitation of domestic tourists at Xuan Hung Hotel and some suggestions to enhance its performance
- Investigation into soft skills of Xuan Hung hotel staffs and some suggestions
- An investigation into the real situation and solutions to improving restaurant business at sunrise Hoi An beach resort
- An investigation into the service quality of the front office department in Sanouva Da Nang Hotel and some suggestions