CSDL Luận văn _ Luận án
Chủ đề: English--Tourism
An investigation into the real situation and some solutions to improving the quality of reception department at Hoi An Historic Hotel
- Tác giả: Pham Thi Trang Hien |
- Giảng viên hướng dẫn: Bui Thi Chung |
- Chuyên ngành: Tiếng Anh Du lịch
This graduation paper investigates the real situation and provides solutions to improving the service quality of the Reception Department at Hoi An Historic Hotel. This case study is carried out based on the theoretical background and the practical data. To obtain the results, I have collected all of the main related information about the hotel, tourist, etc. from the primary and secondary sources, such as textbooks, the Internet, as well as the data of the Reception Department and the customer’s evaluations of the hotel through my survey, findings, and observation. Based on this information,author would offer some characteristics of staff, service, organizational structure and tourist resource of the hotel, then propose some suggestions to improve the service quality of the Receptionist.
An investigation into the real situation and solutions to improve the quality of service at reception department at Da Nang Riverside Hotel
- Tác giả: Nguyen Thi Ly Ly |
- Giảng viên hướng dẫn: Lương Kim Thư |
- Chuyên ngành: Tiếng Anh Du lịch
Part A is the introduction of the graduation paper including rationale, aims and objectives, scope of the study, method of the study and study’s organization. Part B includes: Chapter I is theoretical background about hotel business and Reception Department. Chapter II is case description describing the overview of at the Reception Department at Da Nang Riverside hotel. Chapter Iii includes real situation and solution at the Reception Department with the analysis and evaluation. Part C is the conclusion.
The actual situation and solutions to attract more foreign customers to Venus Hoi An Travel
- Tác giả: Nguyen Phan Minh Chau |
- Giảng viên hướng dẫn: Bui Thi Chung |
- Chuyên ngành: Tiếng Anh Du lịch
This study is carried out at Venus Hoi An Travel in Hoi An city. Due to the limitation of time and experience, the study only focuses on investigating the real situation and solutions to attract foreign visitors to use Venus Hoi An Travel Service Company’s.
An investigation into the real situation and some solutions to improving the service quality of Green House Restaurant at Hyatt Regency Danang Resort
- Tác giả: Bui Thi Thanh Thuy |
- Giảng viên hướng dẫn: Phan Thi Le Huyen |
- Chuyên ngành: Tiếng Anh Du lịch
This case study is carried out based on the theoretical background and the practical data. To obtain the results, author have collected all of the main related information about the restaurant, tourist, etc. from the primary and secondary sources, such as textbooks, the Internet, as well as the data of the Food and Beverage Department at Hyatt Regency Danang Resort and the guests’ evaluations of the restaurant through findings, and observation. Based on this information, author would offer some characteristics of staff, service, organizational structure and tourist resource of the Green House restaurant, then propose some suggestions to improve the service quality of the restaurant.
An investigation into the real situation and some solutions to improving the technical facilities of food and beverage department at À La Carte Danang Beach Hotel
- Tác giả: Kieu Thi Huyen My |
- Giảng viên hướng dẫn: Luong Kim Thu |
- Chuyên ngành: Tiếng Anh Du lịch
This paper aims at studying the theoretical and practical issue about an investigation into the real situation, there by finding out the advantages and disadvantages of À La Carte Hotel Da Nang. Especially, this purpose of this study is to propose and to recommend some solutions to improve the technical facilities of food and beverage Department at À La Carte Danang beach Hotel. Besides, I also analyze some neccessary issues about the status of technical facilities as well as the management of technical facilities at the restaurant of À la Carte Hotel. Through this graduation paper, I found that À la Carte Hotel has face to many drawbacks. The technical facilities in the restaurant of the À la Carte Hotel are not really good to ensure the quality of serving customers in the best conditions. As a result, it is necessary that the hotel takes measures to improve this situation.