CSDL Luận văn _ Luận án

Chủ đề: English--Tourism

  • Duyệt theo:
An investigation into the real situation of the front office department at Muong Thanh Luxury Song Lam and some solutions to overcoming its shortcomings
  • Tác giả: Luong Thanh Hai |
  • Giảng viên hướng dẫn: Nguyen Thi Hang |
  • Chuyên ngành: Tiếng Anh Du lịch

In this graduation paper, author would like to investigate into the service quality of the front office Department in Muong Thanh Luxury Song Lam Hotel and give some solutions to improve it. This graduation paper stater why author selected this topic, presents some concepts involved in front office department and the service quality, describes Muong Thanh Luxury Song Lam Hotel and the services of the front office department, analyses and evaluates the service quality of the front office department and gives suggestion for improving it. By doing this research, author hope the Muong Thanh Luxury Song Lam Hotel will attract, ore guests to the hotel.

An investigation and some solutions to improving the service quality of the food and beverage department of Grandvrio Ocean Resort Danang
  • Tác giả: Vo Duc Hao |
  • Giảng viên hướng dẫn: Vo Thi Phuong Thao |
  • Chuyên ngành: Tiếng Anh Biên - Phiên dịch

This graduation paper investigates the real situation and provides solutions to improving the service quality of the Food and Beverage Department at Grandvrio Ocean Resort Danang. This case study is carried out based on the theoretical background and the practical data. To obtain the results, I have collected all of the main related information about the restaurant, tourist, etc. from the primary and secondary sources, such as textbooks, the Internet, as well as the data of the Food and Beverage Department and the customers’ evaluations of the restaurant through her survey, findings, and observation. Based on this information, author would offer some facts of staff, service, organization structure and tourist resource of the restaurant, then propose some suggestions to improve the service quality of the restaurant.

A case study of real situation and some solutions to improving restaurant services at Peace Place Restaurant in Danang City
  • Tác giả: Nguyen Khanh Thao Oanh |
  • Giảng viên hướng dẫn: Cao Ngo Thuy Duyen |
  • Chuyên ngành: Tiếng Anh Du lịch

This case study is carried out based on the theoretical background and the practical data. To obtain the results, author have collected all of the main related information about the restaurant, tourist, etc. from the primary and secondary sources, such as textbooks, the Internet, as well as the data of the Food and Beverage Department and the customer’s evaluations of the restaurant through my survey, findings, and observation. Based on this information, author would offer some characteristics of staff, service, organizational structure and tourist resource of the restaurant, then propose some suggestions to improve the service quality of the restaurant.

An investigation into the real situations and solutions to improving the quality of reception department at Hoi An River Town Hotel
  • Tác giả: Nguyen Hoang Diem |
  • Giảng viên hướng dẫn: Le Thi Khanh Lam |
  • Chuyên ngành: Tiếng Anh Du lịch

In this graduation paper, I would like to research "The real situations and solutions to improving the quality of Reception Department at Hoi An River Town Hotel.”. In my paper, I give some tables of the number of guests as well as Hoi An River Town Hotel’s business.

An investigation into the real situation of the foods and baverage department of the Thanh Binh Riverside Hoi An hotel and some solution to improving its service quality
  • Tác giả: Pham Cong Tinh |
  • Giảng viên hướng dẫn: Le Thi Oanh |
  • Chuyên ngành: Tiếng Anh Du lịch

Author only focus on investigating the current situation of the service quality of the Food and Beverage Department, that is table service process. More specifically, that is the quality of party service in Thanh Binh Riverside Hoi An Hotel in 2017 and 2018. From then on, good points and weaknesses are pointing out. Finally, some solution to improve the service quality of F and B department will be suggested.