CSDL Luận văn _ Luận án
Chủ đề: English--Tourism
An investigation into the service quality of reception department at saigon tourane hotel and some solutions to improve it
- Tác giả: Dang Nhat Hoang |
- Giảng viên hướng dẫn: Vu Van Thinh |
- Chuyên ngành: Tiếng Anh Biên - Phiên dịch
This graduation paper reports the current situation and the solutions for Saigon Tourane Hotel’s Reception department. This thesis is carried out basing on the theoretical background and the practical data collected. Firstly, the data about Saigon Tourane Hotel and service quality are collected. Then, all these data were analyzed and assessed basing on the theoretical background and real experiences. At last, the suggestions were given to improve the service quality of Reception department as well as exploit some strengths of company through the data analyzed carefully.
An investigation into the real situation of reception department and some solutions to attracting tourists to Diamond Sea Hotel Da Nang
- Tác giả: Nguyen Nu Bao Chi |
- Giảng viên hướng dẫn: Dang Tran Hoai Duong |
- Chuyên ngành: Tiếng Anh Biên - Phiên dịch
Part A: IntroductionIn this part, author would like to mention the reasons why I choose this topic, aims and objectives, the scope of the study, methods of the study as well as the organization of the study. Part B: Development - Chapter I is theoretical background about hotel business, reception department and characteristics of tourists - Chapter II is case description describing the overview of Diamond Sea Hotel and reception department at this hotel. - Chapter III includes real situation about reception activities and business situation with the analysis and evaluation. Part C: Solutions and Conclusion. In this part, I would like to suggest some solutions to attract tourist in Diamond Sea Hotel.
An investigation into the real situation and solutions to attracting guests to Grand Tourane Hotel Da Nang
- Tác giả: Nguyen Thi Bich Tram |
- Giảng viên hướng dẫn: Le Thi Khanh Lam |
- Chuyên ngành: Tiếng Anh Du lịch
This study would pay attention to three important sectors as follows: Firstly, author will focus on capacity, Labor structure, Hotel facilities, Areas of business, situation arrival of guests… To learn about all these issue, author will directly observe at departments of Grand Tourane Hotel. To have specific data, author will do some survey with the customer of resort . Secondly, author will evaluate the quality of services at Grand Tourane Hotel and analyze real situations through the data we had. Finally, author will give some solutions which are suitable for that reality in order to improve the ability to attract customers to Grand Tourane Hotel.
An investgation into the real situation and some solutions to improving the quality of staff at Vanda Hotel
- Tác giả: Pham Thi Giang Huong |
- Giảng viên hướng dẫn: Mai Lan Thi |
- Chuyên ngành: Tiếng Anh Du lịch
This graduation paper an investigation into the real situation of VanDa hotel for the purpose of providing some solutions to improve the quality of staff at VanDa Hotel. This case study is carried out based on the theoretical background and the practical data. To obtain the results, author have collected all of the main related information about the hotel, tourist, etc. from the primary and secondary sources, such as textbooks, the internet, as well as the data of the Human Resource and the customer’s evaluations of the hotel through her survey, findings, and observation. Based on this information, author would offer some characteristics and deep analysis of staff, service, organizational structure and tourist resource of the hotel, then author would propose some suggestions to improve the quality of staff at Vanda Hotel.
An investigation into the real situation of the front office department at Seagull Hotel and some solutions to improving it
- Tác giả: Vo Thi Thu Trang |
- Giảng viên hướng dẫn: Nguyen Thi Hang |
- Chuyên ngành: Tiếng Anh Du lịch
This is a study of the Service Quality of the Front Office Department at Seagull Hotel. Based on the analysis results of the information from Seagull Hotel, this study (a) states why author choose this topic, (b) gives some definitions involved in the hotel and Front Office Department, (c) analyses and evaluates the Service Quality of the Front Office Department at Seagull Hotel. Through this selection this topic for her graduation paper, author hope that you will have more .understanding about Front Office Department and Seagull Hotel.