CSDL Luận văn _ Luận án
Chủ đề: English--Tourism
An investigation into the real situation of tourist attracting activities of land of folk culture at Vinpearl Land Nam Hoi An
- Tác giả: Vo Thi Kim Ngan |
- Giảng viên hướng dẫn: Mai Lan Thi |
- Chuyên ngành: Tiếng Anh Du lịch
The study consists of four chapters. In each chapter, I will discuss different issues. In chapter one, general information in rationale, research aims and objectives, organization of the study will be given. In chapter two, there will be the presentation about the literature review and theoretical background for this study to carry on. In chapter three, author involve the real situation of tourist attracting activities of Land of Folk Culture in Vinpearl Land Nam Hoi An. In chapter four, author will analyze and discuss problem of this research and some solutions to improving.
An investigation into the real situation and some solutions to improving the quality of reception department at 7seven Sea Hotel Da Nang
- Tác giả: Truong Thi Bich Oanh |
- Giảng viên hướng dẫn: Tran Thi Thuy Phuong |
- Chuyên ngành: Tiếng Anh Du lịch
The graduation paper embarks on a study of real context at reception outlet in Samdi Hotel. Accordingly, an analysis of actual problems in the outlet will be exposed clearly related to quality - based reception department. Through the discussion about the problems, author would like to give some recommendations for Samdi Hotel to enhance customer service skills at the Reception Department, author hope my recommendations will help the hotel exceed customer’s expectation and contribute to the growth of hospitality industry of the hotel.
An investigation into the real situation and some solutions to improving the service quality of reception department at Crowne Plaza Danang
- Tác giả: Tran Mai Anh Dong |
- Giảng viên hướng dẫn: Tran Thi Thuy Phuong |
- Chuyên ngành: Tiếng Anh Du lịch
This graduation paper investigates serving procedures and provides some suggestions to improve the service quality of Reception Department at Crowne Plaza Danang. Quality is an important factor affecting business operation of any tourism business enterprises. In this paper, I would like to emphasize the importance of Reception Department in Crowne Plaza Danang in particular and in general. Basing on the real situation of Reception Department’s service quality in the hotel, I would like to point out the strong points and weak points of this Department. From this, I can give some suggestion to improve its service quality.
An investigation into the real situation and some solutions to improving the service quality of food and beverag department at A La Carte Danang Beach Hotel
- Tác giả: Duong Thi Kim Chi |
- Giảng viên hướng dẫn: Phan Thi Nhu Gam |
- Chuyên ngành: Tiếng Anh Du lịch
Part A is the introduction of the graduation paper including rationale, aims and objectives, scope of the study, method of the study and study’s organization. Part B includes: Chapter I is theoretical background about hotel business and Food and Beverage Department. Chapter II is case description describing the overview of A La Carte Danang Beach hotel. Chapter III includes real situations of the service quality of Food and Beverage Department with the analysis and evaluation. Part C is the suggestions for improving the service quality of F&B Department at A La Carte Danang Beach hotel, and the conclusion.
An investigation into the accommodation service quality of housekeeping department in Holiday Beach Danang Hotel & Resort and some suggestions
- Tác giả: Phan Thuy Linh |
- Giảng viên hướng dẫn: Le Thi Hoang Van |
- Chuyên ngành: Tiếng Anh Du lịch
This Case Study is carried out basing on the theoretical background and the practical data which concentrate on the analysic and evaluation of the whole information to find out strong and weak points from the quality of the procedure, staff, equipment,etc,... of accommodation service in Holiday Beach Da Nang Hotel and Resort. From this, author hope to hightlight the problems of this service. Additionally, in order to improve the quality of accommodation service of the Housekeeping Department, I would like to offer some major suggestions to resolve those problems significantly.