CSDL Luận văn _ Luận án
Khoa Tiếng Anh
An investigation into the current situation and some solutions for improving the service quality of the front desk after the Covid 19 pandemic at Hai An Riverfront Hotel - Da Nang
- Tác giả: Le Thi Thuy Linh |
- Giảng viên hướng dẫn: MA. Truong Thi Hue |
- Chuyên ngành: Tiếng Anh Du lịch
Be able to understand the functions and tasks of Hai An Riverfront DaNang Hotel reception department; Identify the factors affecting the professionalism of the receptionist; Analyze the actual situation and situation of the epidemic and from there propose solutions to improve the quality of service of the receptionist at the hotel.
An investigation into the real situation and some solutions for improving the service quality of front office at Indochine Hotel Kon Tum
- Tác giả: Nguyen Kim Khanh |
- Giảng viên hướng dẫn: MA. Phan Thi Le Huyen |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: Introduction – shows the rationale for choosing the topic, the aims and objectives, the scope, the methods and the organization of the study; Chapter 2: Theoretical background. It introduces theories related to the hotel business; Chapter 3: Case description. It focuses on describing the overview and reception department at Indochine Hotel Kon Tum; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and solutions; Chapter 6: Conclusion and suggestions. This part is the summary of research’s finding.
An investigation into the real situation and some solutions to improving the service quality of the reception department at Hai An Beach Hotel
- Tác giả: Nguyen Thi Hong Vy |
- Giảng viên hướng dẫn: MA. Duong Huu Phuoc |
- Chuyên ngành: Tiếng Anh Du lịch
Investigate broad concerns concerning the functioning of the reception department, the theoretical foundation of the service process, and issues relating to improving the front desk service process at a hotel; At the HBH's reception desk, assess the business situation, advantages, and disadvantages in service activities; Make some suggestions and solutions to improve the front desk's service process.
An investigation into the real situation and some solutions for enhancing the efficiency of reception department at Ban Thach Riverside Hotel
- Tác giả: Nguyen Hoa Bao Ngan |
- Giảng viên hướng dẫn: MA. Phan Thi Le Huyen |
- Chuyên ngành: Tiếng Anh Du lịch
Investigate in details into the service quality of the reception department at Ban Thach Riverside Hotel; Figure out strong points and weak points at the reception department of Ban Thach Riverside Hotel; Suggest some effective solutions for improving the reception department’s service quality at Ban Thach Riverside Hotel.
An investigation into the real situation and some solutions for improving the quality of the reception department at Phuoc My An Beach Hotel
- Tác giả: Bui Thi Ngoc My |
- Giảng viên hướng dẫn: MA. Mai Lan Thi |
- Chuyên ngành: Tiếng Anh Du lịch
Investigate in details into the whole procedure of the quality of the reception service at Phuoc My An Beach Hotel; Figure out strong points and weak point opportunities and threats in the procedure of the reception department; Suggest some effective solutions to attracting international tourists to Phuoc My An Beach Hotel.