CSDL Luận văn _ Luận án
Khoa Tiếng Anh
An investigation into the current situations of the reception department at Pullman Danang Beach Resort and some suggestions for enhancing its service quality
- Tác giả: Huynh Thi Ngoc Huyen |
- Giảng viên hướng dẫn: MA. Nguyen Thi Bich Giang |
- Chuyên ngành: Tiếng Anh Du lịch
Provide in-depth knowledge of the tourism and hospitality industry; Expand the theories of the hospitality industry, front office, and quality of service in a hotel and show the problems in the hotel; Explore the tactic of professionally serving guests within the welcome industry; Perceive the reception department roles and impacts likewise as some solutions to boost the standard of service of this department.
An investigation into the real situation and some solutions for attracting tourists to Non Nuoc Viet Travel Co. Ltd during the Covid 19 pandemic
- Tác giả: Vo Thi Thanh Binh |
- Giảng viên hướng dẫn: MA. Nguyen Thi Bao Yen |
- Chuyên ngành: Tiếng Anh Du lịch
Analyze and evaluate the current situation of business activities of Non Nuoc Viet travel company; Analyze the factors that attract customers of the company. Draw its advantages and disadvantages; Proposing many measures to improve the domestic tourist attraction policy of Non Nuoc Viet Travel Company.
An investigation into the real situation and some solutions for improving the service quality of the Food and Beverage department at Risemount Premier Resort Danang
- Tác giả: Nguyen Thi My Duyen |
- Giảng viên hướng dẫn: MA. Doan Thi Dieu Lan |
- Chuyên ngành: Tiếng Anh Du lịch
Find out some strengths, weaknesses, opportunities and threats of the F&B department; Find out the effectiveness of the services of the F&B department; Suggest some solutions to overcome those problems.
An investigation into the real situation and some solutions for improving the service quality of the reception department at Haian Riverfront Hotel
- Tác giả: Pham Thi Lan Phuong |
- Giảng viên hướng dẫn: MA. Le Hoang Hoai Khanh |
- Chuyên ngành: Tiếng Anh Du lịch
Providing general introduction to Haian Riverfront Hotel and its present status; Analyzing of the customer service level of the receptionist department at Haian Riverfront Hotel; Proposing a number of ways to improving the service quality for the hotel.
An investigation into the real situations and solutions to attracting tourists to Tan Phuong Nam Hotel Da Nang City
- Tác giả: Le Thi Ha Trang |
- Giảng viên hướng dẫn: MA. Le Thi Kim Uyen |
- Chuyên ngành: Tiếng Anh Du lịch
Finding out the current state of the hotel's business in serving tourists; Surveing, analyze and access the situation of tourists attracting to the hotel; Offering solutions to attract tourists to Tan Phuong Nam Hotel.