CSDL Luận văn _ Luận án
Khoa Tiếng Anh
An investigation into the real situation and some solutions for improving the service quality of the reception department at Risemount Premier Resort
- Tác giả: Nguyen Thi Lan Anh |
- Giảng viên hướng dẫn: MA. Tran Thi Thuy Phuong |
- Chuyên ngành: Tiếng Anh Du lịch
Provide information about activities of reception department during the time working at Risemount Premier Resort; Find out some strengths, weaknesses, and risks to the development of the reception department at Risemount Premier Resort; Suggest some solutions to overcoming those problems.
An investigation into the real situation and some suggestions for improving the service quality at Ngoc Tuyet Restaurant
- Tác giả: Phan Thi Ngoc Minh |
- Giảng viên hướng dẫn: MA. Nguyen Thi Kim Man |
- Chuyên ngành: Tiếng Anh Du lịch
Identifying the reality of the service quality of restaurants at Ngoc Tuyet Restaurant; Investigate in detail the entire process of restaurant service attracting guests; Find out strengths, weaknesses, opportunities, and threats in the quality of Ngoc Tuyet Restaurant; Offer solutions to improve the efficiency of attracting guests in Ngoc Tuyet Restaurant.
A case study of the real situation and some solutions for enhancing services of Le Chalet restaurant at Saigon Tourane Hotel
- Tác giả: Vo Thi Hoi |
- Giảng viên hướng dẫn: MA. Bui Thi Chung |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: Introduction which includes rationale, aims and objectives, scope of the study, method of the study and organization of the study; Chapter 2: Theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and suggested solutions; Chapter 6: Conclution and suggestion.
An investigation into the real situation and some solutions to improving the service quality of the restaurant at Shara Hotel Da Nang
- Tác giả: Huynh Thi Minh Thuy |
- Giảng viên hướng dẫn: MA. Le Thi Oanh |
- Chuyên ngành: Tiếng Anh Du lịch
The first is to learn about the status of business operations and service quality of the restaurant at Shara Hotel Danang; The second is to analyze and evaluate the strengths, weaknesses and factors that directly affect the service quality of the restaurant; Finally, from the above establishments, some solutions are proposed to overcome limitations and improve service quality, contributing to the development of the restaurant.
An investigation into the real situation and some solution to improving the quality of reception service at Citadines Blue Cove Danang Hotel
- Tác giả: Nguyen Thi Hong Nhung |
- Giảng viên hướng dẫn: MA. Le Thi Kim Uyen |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: The introduction is the rationale, aims, scope, method of study, and study’s organization; Chapter 2: Theoretical Background of the hotel industry, reception department and service quality in the hotel; Chapter 3: Case Description- the Basic Information about CBC Danang Hotel and reception department; Chapter 4: Analysis and evalution about eeal situation at CBC Danang Hotel; Chapter 5: Difficulties and qolutions about the qervice quality of reception department at CBC Danang Hotel; Chapter 6: Conclusions and suggestions.