CSDL Luận văn _ Luận án
Khoa Tiếng Anh
An investigation into the real situation and solutions to enhancing the service quality of marine tourism at Saigontourist Travel Company Da Nang
- Tác giả: Pham Le Nam Anh |
- Giảng viên hướng dẫn: MA. Doan Thi Thanh Trang |
- Chuyên ngành: Tiếng Anh Du lịch
The study will focus on finding out information about services and the real situation of marine tourism through cruise department at Saigontourist Travel Comany from 2018 to 2019. Then, the study will analyze serving quality and find out its strong and weak points. Finally, it will give some solutions which are suitable for that reality in order to improve the quality of services.
An investigation into the real situation and some solutions for improving the quality of travel program services at Indochina Unique Tourist Co., Ltd.
- Tác giả: Hoang Thi Phuong |
- Giảng viên hướng dẫn: PhD. Tran Thi Minh Giang |
- Chuyên ngành: Tiếng Anh Du lịch
An investigation into the real situation and some solutions for improving the quality of travel program services at Indochina Unique Tourist Co., Ltd.
An investigation into the real situation and solutions for improving service quality of front office department at Pullman DaNang Beach & Resort
- Tác giả: Le Dinh Quoc Kien |
- Giảng viên hướng dẫn: MA. Phan Thi Thuy Tien |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: The introduction of the paper, presenting rationale, aims, objectives, scope of the study, method of the study, and the organization of the study; Chapter 2: The presentation about the theoretical background for this graduation paper; Chapter 3: A case description describing the overview of Pullman Danang Beach Resort and Front Office Service at this resort; Chapter 4: Analyzing and evaluating the real situation about Front Office activities; Chapter 5: Outlines the difficulties that the Pullman Danang Beach Resort Front Office Department is facing and proposing a number of solutions to solve; Chapter 6: Some suggestions on a strategy to improve the quality of service at the Pullman Danang Beach Resort Front Office Department.
An investigation into the real situation and some solutions for developing the workforce of the restaurant at Risemount Premier Resort Da Nang
- Tác giả: Nguyen Pham Thanh Thuy |
- Giảng viên hướng dẫn: MA. Huynh Vu Chi Tam |
- Chuyên ngành: Tiếng Anh Du lịch
Describing the real situation of the workforce of the restaurant at Risemount Premier Resort Da Nang; Analyzing and evaluating the strengths and weaknesses of the workforce of the restaurant at Risemount Premier Resort Da Nang; Proposing some solutions for developing the workforce of the restaurant at Risemount Premier Resort Da Nang.
An investigation of the current situation and solutions to improve service quality at Dasushi Japanese Restaurant
- Tác giả: Nguyen Thi Le Vi |
- Giảng viên hướng dẫn: MA. Luong Kim Thu |
- Chuyên ngành: Tiếng Anh Du lịch
Analyzing and evaluating the business performance and present circumstances of attracting guests at Dasushi Japanese Restaurant in recent years to identify flaws and causes in order to help improve the restaurant's business; Proposing some solutions to attract customers to use food and drink services at the restaurant; Proposing solutions to improve the service quality at the restaurant.