CSDL Luận văn _ Luận án
Khoa Tiếng Anh
An investigation into the real situation and some suggestions for enhancing the quality of reception department at Sunny Ocean Hotel & Spa Danang
- Tác giả: Nguyen Thi Khanh Van |
- Giảng viên hướng dẫn: PhD. Tran Thi Minh Giang |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: The introduction of the graduation thesis, consisting of rationale, aims and objectives, scope of the study, method of the study, and organization of the study; Chapter 2: The theoretical background of the hotel business and the reception department of a hotel; Chapter 3: Case description that describes the overview of Sunny Ocean Hotel and its reception department; Chapter 4: Real situation at the service quality with the analysis and evaluation; Chapter 5: Difficulties that the hotel is encountering and some solutions; Chapter 6: Suggestions for improving the quality of the reception department at Sunny Ocean Hotel and conclusion.
An investigation into real situation and some solutions to improve the quality of facilities at Jolia Hotel & Apartment
- Tác giả: Nguyen Vu Tram Anh |
- Giảng viên hướng dẫn: MA. Doan Thi Dieu Lan |
- Chuyên ngành: Tiếng Anh Du lịch
This study is carries out an investigation into real situation and some solutions to improve the quality of facilities at Jolia hotel & apartment. It will figure out the importance and influence of facility to service quality at the hotel, raise practical problems and suggest positive solutions to improve the situation.
An investigation into the real situation and some solutions to improve the quality of food and beverage services at Jolia Hotel & Apartment
- Tác giả: Huynh Thi Thien Thu |
- Giảng viên hướng dẫn: MA. Le Dieu My |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: The Introduction includes rationale, aims and objectives, scope of the study, method and organization of the study; Chapter 2: Theoretical background revolves around the themes of hotel, food and beverage services; Chapter 3: Case description overviews both JOLIA Hotel & Apartment or F&B Department at here; Chapter 4: Analysis and evaluation the real situation on F&B services’ quality; Chapter 5: Difficulties and suggested solutions to improve the quality of F&B Services at JOLIA H&A; Chapter 6: Conclusion and suggestions.
An investigation into the real situation and some solutions for improving English proficiency of reception staff at Risemount Premier Resort DaNang
- Tác giả: Phan Thi Nhu Y |
- Giảng viên hướng dẫn: MA. Bui Thi Kim Phung |
- Chuyên ngành: Tiếng Anh Du lịch
Synthesize and research English requirements and standards in the resort; Analyze the current situation of English proficiency of the receptionists at Risemount Premier Resort, thereby promoting strengths as well as overcoming weaknesses; Propose some solutions to improve the English level of the receptionist in the resort.
An investigation into the real situatio of food and beverage department and some solutions for attracting customers during the Covid 19 pandemic at Risemount Premier Resort
- Tác giả: Nguyen Thi Tu Uyen |
- Giảng viên hướng dẫn: MA. Vo Thi Phuong Thao |
- Chuyên ngành: Tiếng Anh Du lịch
Investigate in details of the entire current status of F&B department at Risemount Premier Resort; Figure out strong points and weak points in service’s quality; Suggest some effective solutions to attracting tourists during the Covid 19 pandemic.