CSDL Luận văn _ Luận án
Khoa Tiếng Anh
An investigation into the real situation and some solutions to improving the service quality of the reception department at Hai An Beach Hotel
- Tác giả: Nguyen Thi Hong Vy |
- Giảng viên hướng dẫn: MA. Duong Huu Phuoc |
- Chuyên ngành: Tiếng Anh Du lịch
Investigate broad concerns concerning the functioning of the reception department, the theoretical foundation of the service process, and issues relating to improving the front desk service process at a hotel; At the HBH's reception desk, assess the business situation, advantages, and disadvantages in service activities; Make some suggestions and solutions to improve the front desk's service process.
An investigation into the real situation and some solutions for enhancing the efficiency of reception department at Ban Thach Riverside Hotel
- Tác giả: Nguyen Hoa Bao Ngan |
- Giảng viên hướng dẫn: MA. Phan Thi Le Huyen |
- Chuyên ngành: Tiếng Anh Du lịch
Investigate in details into the service quality of the reception department at Ban Thach Riverside Hotel; Figure out strong points and weak points at the reception department of Ban Thach Riverside Hotel; Suggest some effective solutions for improving the reception department’s service quality at Ban Thach Riverside Hotel.
An investigation into the real situation and some solutions for improving the quality of the reception department at Phuoc My An Beach Hotel
- Tác giả: Bui Thi Ngoc My |
- Giảng viên hướng dẫn: MA. Mai Lan Thi |
- Chuyên ngành: Tiếng Anh Du lịch
Investigate in details into the whole procedure of the quality of the reception service at Phuoc My An Beach Hotel; Figure out strong points and weak point opportunities and threats in the procedure of the reception department; Suggest some effective solutions to attracting international tourists to Phuoc My An Beach Hotel.
An investigation into the real situation and some solutions for improving the quality of front office department at Furama Resort DaNang
- Tác giả: Trieu Thi Mai Anh |
- Giảng viên hướng dẫn: MA. Mai Lan Thi |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: The introduction of the graduation paper including rationale, aims, and objectives, the scope of the study, method of the study, and study’s organization; Chapter 2: Theoretical background about the hotel and the quality of the front office department; Chapter 3: Case description describing the overview of the front office department at Furama Resort; Chapter 4: Analysis of the strengths and weaknesses of the front office department and evaluation; Chapter 5: Suggestions for improving the front office department quality at Furama Resort and the conclusion; Chapter 6: Synthesize research results and propose improvements for the service process of the front office and Duy Tan University.
An investigation into the real situation and some solutions to attracting domestic tourists to Blue Ocean Travel
- Tác giả: Tran Thi Nhu Thuy |
- Giảng viên hướng dẫn: MA. Nguyen Thi Bao Yen |
- Chuyên ngành: Tiếng Anh Du lịch
Find out about the general theory of tourism and the current situation of attracting domestic tourists; Analyze and assess the situation of tourists attracted to Blue Ocean Travel Company; Suggest some solutions to improve the efficiency of attracting domestic tourists to Blue Ocean Travel Company.