CSDL Luận văn _ Luận án
Khoa Tiếng Anh
A study of real situation and solutions to developing the service quality of domestic tours at Blue Ocean Travel Company
- Tác giả: Nguyen Huynh Thien Trinh |
- Giảng viên hướng dẫn: MA. Thai Trinh Thao Nguyen |
- Chuyên ngành: Tiếng Anh Du lịch
To investigate in detail the entire quality process of domestic tour programs at Blue Ocean Travel; To find out strengths, weaknesses, opportunities and threats in tourism quality; To propose a few ways to improve the quality of tourism.
An investigation into the real situation and solutions for attracting guests to Elephants Hotel, Buon Ma Thuot City
- Tác giả: Vo Thi Yen Phung |
- Giảng viên hướng dẫn: MA. Huynh Vu Chi Tam |
- Chuyên ngành: Tiếng Anh Du lịch
Investigating in detail the arrivals of Elephants Hotel; Finding out strengths and weaknesses of the hotel services; Proposing some solutions for Elephants Hotel to attract guests more effectively in the near future.
An investigation into the real situation and some solutions for improving service quality of Food & Beverage department at Movenpick Resort Waverly Phu Quoc
- Tác giả: Ha Minh Trung |
- Giảng viên hướng dẫn: PhD. Tran Thi Minh Giang |
- Chuyên ngành: Tiếng Anh Du lịch
Systematizing hospitality industry theories, as well as elements affecting service quality in the F&B Department in order to gain a better understanding of these topics; In the near future, developing some suitable solutions to improve the quality of services at the F&B Department.
An investigation into the current situation and some solutions for improving the service quality of the front desk after the Covid 19 pandemic at Hai An Riverfront Hotel - Da Nang
- Tác giả: Le Thi Thuy Linh |
- Giảng viên hướng dẫn: MA. Truong Thi Hue |
- Chuyên ngành: Tiếng Anh Du lịch
Be able to understand the functions and tasks of Hai An Riverfront DaNang Hotel reception department; Identify the factors affecting the professionalism of the receptionist; Analyze the actual situation and situation of the epidemic and from there propose solutions to improve the quality of service of the receptionist at the hotel.
An investigation into the real situation and some solutions for improving the service quality of front office at Indochine Hotel Kon Tum
- Tác giả: Nguyen Kim Khanh |
- Giảng viên hướng dẫn: MA. Phan Thi Le Huyen |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: Introduction – shows the rationale for choosing the topic, the aims and objectives, the scope, the methods and the organization of the study; Chapter 2: Theoretical background. It introduces theories related to the hotel business; Chapter 3: Case description. It focuses on describing the overview and reception department at Indochine Hotel Kon Tum; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and solutions; Chapter 6: Conclusion and suggestions. This part is the summary of research’s finding.