CSDL Luận văn _ Luận án
Khoa Tiếng Anh
An investigation into the real situation and some solutions to improving the quality of house keeping services at Truong Son Tung 2 Hotel
- Tác giả: Tran Vinh Hue |
- Giảng viên hướng dẫn: MA. Le Dieu My |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: Introduction of the reason for choosing the topic and research content: objective, scope, method; Chapter 2: Definition of the hotel and theoretical basis of hotel business about service quality related to housekeeping department; Chapter 3: Introduction of Truong Son Tung 2 Hotel, business situation of the hotel in the period of 2018 - 2020 and introduction of the house keeping department at Truong Son Tung 2 Hotel; Chapter 4: Analyzing and evaluating the service quality of House Keeping department at Truong Son Tung 2 Hotel; Chapter 5: Identifying the challenges and providing relevant solutions to overcome them in order to increase the quality of the house keeping department and attract customers; Chapter 6: Summary of the house keeping service quality research results and solutions for Faculty of English of Duy Tan University.
An investigation into the real situation and some solutions to improve the welcoming-guest services of front office department at Mikazuki Japanese Resort and Spa
- Tác giả: Nguyen The Phat |
- Giảng viên hướng dẫn: MA. Nguyen Xuan Tich |
- Chuyên ngành: Tiếng Anh Du lịch
To study all feedback data through survey to evaluate the real situation in Mikazuki Japanese Resort and Spa; To research and refer to welcoming – guest service standards to improve service quality; To give some solutions to attract more inbound and outbound tourists to increase revenue for resort.
An investigation into the real situation and some solutions to attracting tourists in the low season at Saigontourist
- Tác giả: Ha Thi Thieu Xinh |
- Giảng viên hướng dẫn: MA. Vo Thi Phuong Thao |
- Chuyên ngành: Tiếng Anh Du lịch
Proposing some solutions to attracting tourists in the low season; Surveying, analyzing and evaluating the current situation of marketing attraction of Saigontourist in the recent years; Analysing of the current low-season travel business; Proposing some solutions and recommendations to the relevant departments to attracting tourists in the future.
An investigation into the real situation and some solutions for improving the quality of reception department at Muong Thanh Luxury Song Han Hotel
- Tác giả: Dau Thi Huong |
- Giảng viên hướng dẫn: MA. Phan Thi Thuy Tien |
- Chuyên ngành: Tiếng Anh Du lịch
Extending theories of the hotel business, front Office, and hotel service quality, as well as identify problems at the hotel; Investigating the reception department service; Recognize the functions and implications of the reception department, as well as some ways of increasing the department's service quality; Examining he advantages and disadvantages of the reception department’s service quality at Muong Thanh Luxury Song Han Hotel; Proposing solutions to improve the reception department’s service quality at the Muong Than Luxury Song Han Hotel.
An investigation into the real situations and some solutions for maintaining and strengthening the tourist attraction of reception department at Muong Thanh Luxury Song Han Da Nang Hotel
- Tác giả: Nguyen Thi Thao Linh |
- Giảng viên hướng dẫn: MA. Doan Thi Thanh Trang |
- Chuyên ngành: Tiếng Anh Du lịch
Research systematize theoretical and practical issues about the hotel reception department; Understand the functions, duties and importance of the reception department at the hotel; Investigate in detail the whole process and the real situations and some solutions for maintaining and strengthening the tourist attraction of the receptionist at Muong Thanh Luxury Song Han Da Nang Hotel; Figure out the strengths and the weaknesses in the procedures of the service quality of the reception department at the hotel; Suggest some solutions to improving for maintaining and strengthening the tourist attraction of the reception department at Muong Thanh Luxury Song Han Da Nang Hotel.