CSDL Luận văn _ Luận án
Khoa Tiếng Anh
An Investigation into the real situation and some solutions to enhancing the efficiency of services of the front office at Citadines Pearl Hoi An
- Tác giả: Nguyen Thi Thanh Van |
- Giảng viên hướng dẫn: MA. Le Dieu My |
- Chuyên ngành: Tiếng Anh Du lịch
Research on the general issues of operation of the reception department in Citadines Pearl Hoi An hotel; Analyze the current situation of service quality of the front desk department at the hotel; Propose solutions to overcome the service quality as well as the working process of the front office at Citadines Pearl Hoi An hotel.
An investigation into the real situations and some solutions for improving the quality of reception department at Sofiana My Khe Hotel & Spa
- Tác giả: Pham Thi Ngoc Uyen |
- Giảng viên hướng dẫn: MA. Nguyen Thi Bich Giang |
- Chuyên ngành: Tiếng Anh Du lịch
Identify some strengths, weaknesses of reception department of Sofiana My Khe Hotel & Spa; Find out the duties, the functions and the effectiveness of the services of reception department in the hotel; Offer some solutions to overcome those problems.
An investigation into the real situation and some solutions for attracting domestic tourists to Muong Thanh Luxury Song Han Hotel
- Tác giả: Le Thi Quynh Nhu |
- Giảng viên hướng dẫn: MA. Kieu Thi Dong Thanh |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: Introduces the graduation paper including rationale, aims and objectives, scope of the study, method of the study and study’s organization; Chapter 2: Presents the theoretical basis regarding this study; Chapter 3: Gives a general description of Muong Thanh Luxury Song Han Hotel; Chapter 4: Analyzes and evaluates the actual situation of guest sources and factors affecting the attraction of guests of Muong Thanh Luxury Song Han Hotel; Chapter 5: Mentions difficulties and some solutions to enhance activities to attract guests of Muong Thanh Luxury Song Han Hotel; Chapter 6: Gives a conclusion.
An investigation into the real situation and some solutions for attracting foreign tourists to Bistecca Restaurant at New Orient Hotel DaNang
- Tác giả: Le Thi Thanh Tam |
- Giảng viên hướng dẫn: MA. Luong Kim Thu |
- Chuyên ngành: Tiếng Anh Du lịch
Identify the importance of restaurant service quality to attract international guests to the restaurant; Focus on learning and analyzing solutions to improve service & overcome its shortcomings; Evaluate the real situation and the service quality of Bistecca restaurant of New Orient Hotel DaNang; Contribute ideas on solutions to improve service quality to attract international customers for the restaurant.
An investigation into the real situation of front office department and some solutions to attracting tourists to Brilliant Hotel after the COVID-19 pandemic
- Tác giả: Bui Thi Ngoc Yen |
- Giảng viên hướng dẫn: MA. Tran Thi Ngoc Tuyen |
- Chuyên ngành: Tiếng Anh Du lịch
A general introduction to Brilliant Hotel and its present status; An analysis of the level of customer service provided by the reception department at Brilliant Hotel; Proposing a number of ways to attract tourists to the hotel after the COVID - 19 pandemic.