An investigation into the real situation and some solutions to improving the professionalism of the reception department staff at lasenta Boutique Hotel Hoian

• Tác giả: Dinh Dieu Linh |
• Giảng viên hướng dẫn: Dinh Thanh Hieu |
• Chuyên ngành: Tiếng Anh Du lịch

Chapter 1. Is Theoretical Background about Hospitality Industry, Hotel Business, the Front Office Department; Chapter 2. Is Case Description describing the Overview of Lasenta Boutique Hotel Hoian, FO Department and organizational framework at this hotel; Chapter 3. Includes Analysis and Evaluation about Real Situation and Policites of Reception Department at LBHH.

The real situation and some solutions to improving the service quality of fo department at Muong Thanh Luxury Song Han Da Nang hotel

• Tác giả: Nguyen Thi Huyen Trang |
• Giảng viên hướng dẫn: Bui Thi Chung |
• Chuyên ngành: Tiếng Anh Du lịch

Chapter 1: The presentation about the theoretical background for this graduation paper; Chapter 2: The general information about Muong Thanh Luxury Song Han Hotel; Chapter 3: Analysis and evaluation of the real situation and solution of the quality of the services of the Front Office Department at Muong Thanh Luxury Song Han Hotel.

Analysis of the suggested translation of chapter 1 from the book “financial markets and institutions” (5th edition) by Anthony Saunders and Marcia Millon cornett, in 2012

• Tác giả: Bui Quynh Nhu |
• Giảng viên hướng dẫn: Dang Tran Hoai Duong |
• Chuyên ngành: Tiếng Anh Biên - Phiên dịch

Chapter 1: The theoretical background of translation; Chapter 2: A translated version to the original one; Chapter 3: An analysis of the translation.

An analysis of the suggested translation of chapter iv from the book “introduction to sociology” by Openstax, (second edition), 2015

• Tác giả: Tran Thi Nguyen Thao |
• Giảng viên hướng dẫn: Vo Thi Phuong Thao |
• Chuyên ngành: Tiếng Anh Biên - Phiên dịch

An investigation into factors affecting customer satisfaction on reception department at pearl river Hoi An hotel and some solutions to improving the service quality

• Tác giả: Ngo Thi Thu An |
• Giảng viên hướng dẫn: Tran Thi Minh Giang |
• Chuyên ngành: Tiếng Anh Du lịch

Chapter 1. Mentions the theoretical background; Chapter 2. Refers to a case description; Chapter 3. Discusses an analysis of the factors that affect customer satisfaction with the hotel reception and the actual situation of the reception process, besides pointing out the advantages and disadvantages to giving solutions.