CSDL Luận văn _ Luận án
Khoa Tiếng Anh
An investigation into the real situation and some solutions to taking care of customers at front office department of Lavender home hotel
- Tác giả: Nguyen Ngoc Thuy Tien |
- Giảng viên hướng dẫn: Nguyen Thi Dieu Tram, MA |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: Introduction; Chapter 2: Theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and solutions; Chapter 6: Conclusions and suggestions.
An investigation into the guest service quality of the front office and some solutions to attracting customers to monalisa hotel & apartment
- Tác giả: Cao Thi Phuong Trang |
- Giảng viên hướng dẫn: Nguyen Thi Dieu Tram, MA |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: Introduction; Chapter 2: Theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and solutions; Chapter 6: Conclusions and suggestions.
An investigation into the real situation and some solutions to improving the quality of reception services at Majestic Villa
- Tác giả: Nguyen Thi Nhat Phi |
- Giảng viên hướng dẫn: Nguyen Thi Bich Giang, MA |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: Introduction; Chapter 2: Theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and solutions; Chapter 6: Conclusions and suggestions.
An investigation into the completion of recruitment and English training for reception staff at Nhu Minh plaza hotel
- Tác giả: Nguyen Thi My Quyen |
- Giảng viên hướng dẫn: Thai Trinh Thao Nguyen, MA |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: Introduction; Chapter 2: A literature review and the theoretical background for this study to carry on; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and solutions; Chapter 6: Conclusions and suggestions.
An investigation into the strengths and weaknesses of reception department at Lavender home hotel and some solutions to improving its service quality
- Tác giả: Tran Thi Thuy Luu |
- Giảng viên hướng dẫn: Vo Thi Phuong Thao, MA |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: Introduction; Chapter 2: Theoretical background; Chapter 3: Case description; Chapter 4: Analysis and evaluation; Chapter 5: Difficulties and solutions; Chapter 6: Conclusions and suggestions.