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Annual editions : psychology 10/11 : 41th ed.

Tác giả: Buskist, William

Unit 1: The Science of Psychology; Unit 2: Biological Bases of Behavior; Unit 3: Perceptual Processes; Unit 4: Learning and Remembering; Unit 5: Cognitive Processes; Unit 6: Emotion and Motivation; Unit 7: Development; Unit 8: Personality Processes; Unit 9: Social Processes; Unit 10: Psychological ...

Marketing: The core: 3rd ed.

Tác giả: Roger Kerin, Steven Hartley, William Rudelius

Including four parts such as Initiating the marketing process; Understanding buyers and marketing opportunities; Satisfying marketing opportunities.

Strategic management : 5th ed.

Tác giả: Gregory G. Dess

Providing solid treatment of traditional topics in strategic management as well as thorough coverage of contemporary topics such as digital & internet strategies, innovation & corporate entrepreneurship, knowledge management, and intellectual assets. The text is rounded off by rich, ...

Management a real world approach

Tác giả: Andrew W. Ghillyer

Part 1: Foundations; Part 2: Planning and leadership; Part 3: Organization and control; Part 4: The future of management.

Customer service : building successful skills for the twenty-first century

Tác giả: Robert W. Lucas

Covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided ...