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Deming's 14 points applied to services

Tác giả: A. C. Rosander

Deming's 14 Points Applied to Services offers a program for implementing quality control techniques…from evaluating and training workers to setting long-term goals and company-wide policies…and shows how to establish a valid quality service program; eliminate barriers within and among corporate ...

The Crain adventure : the making & building of a family publishing company

Tác giả: Robert Goldsborough

Part 1: It all began in louisville 1916 - 1929; Part 2: The birth of a giant 1930 - 1941; Part 3: War, recovery and boom 1941 - 1965; Part 4: New publications, new challenges 1965 - 1977; Part 5: Broadening the horizons 1978 - 1991.

The coming internet depression

Tác giả: Michael J. Mandel

The Coming Internet Depression explains: why an internet depression is not only possible but increasingly likely in the next few years; when the internet depression is likely to start; how bad the crash is likely to be; how investors, workers and businesses can navigate the coming depression. ...

The human side of just-in-time : how to make the techniques really work

Tác giả: Charlene Adair-Heeley

The new wave in manufacturing and service industries is Just-in-Time. This novel approach, which involves super-efficiency of motion, space, and time, has been so successful that U.S. businesses are applying it with great enthusiasm. But many managers leave out a crucial ...