CSDL sách
- Services management: The new paradihm in hospitality
- Tác giả: Kandampully Jay A
- Nhà xuất bản: Prentice Hall - New Jersey
- Năm xuất bản: 2007
- Số trang:378 p
- Kích thước:21 cm
- Số đăng ký cá biệt:17229
- ISBN:0-13-191654-8
- Mã Dewey:647. 94 068
- Đơn giá:1
- Vị trí lưu trữ:03 Quang Trung
- Ngôn ngữ:English
- Loại tài liệu:Sách Chuyên ngành
- Đang rỗi/ Tổng sách:1/1
- Từ khóa:Hospitality industy, management
- Chủ đề: Hospitality industry--Management
- Chuyên ngành: Khoa Du Lịch
- Tóm tắt: This book addresses the hospitality industry from a services management perspective, offering the reader a series of management concepts — operations, marketing and human resources — all of which are capable of being effectively incorporated into all hospitality operations. The book’s focus is on the ever-increasing demand of customers for service quality, as well as the other challenges facing hospitality establishments today — including intense competition, globalization, and technological innovation.
Sách cùng chuyên ngành
Sách cùng chủ đề
- Instructor's manual to accompany Hospitality strategic management : concepts and cases : 2nd ed.
- Hospitality strategic management : concepts and cases : 2nd ed.
- Strategic management for hospitality and tourism : 2nd ed.
- Strategic management for tourism, hospitality and events : 3rd ed.
- Hospitality facilities management and design : 3rd ed.