CSDL Luận văn _ Luận án

Chủ đề: English--Tourism

  • Duyệt theo:
An investigation into the real situation and some solutions to service quality of the reception department at Dragon sea hotel
  • Tác giả: Tran Thi Ngoc Han |
  • Giảng viên hướng dẫn: Vo Thi Thanh Tam |
  • Chuyên ngành: Tiếng Anh Du lịch

The graduation paper embarks on a study of real situation at reception department in Dragon Sea Hotel. Through the analysis, I would like to give some suggestions for Dragon Sea Hotel to improve the service quality at the Reception Department, I hope that suggestions will help the hotel and contribute to the growth of the hotel.

An investigation into the real situation and solutions to taking care of customers at front office department of belle Maison Parosand Danang hotel
  • Tác giả: Phan Thi Oanh |
  • Giảng viên hướng dẫn: Nguyem Thi Kim Man |
  • Chuyên ngành: Tiếng Anh Du lịch

The topic was researched within the scope of the Belle Maison Parosand Hotel in Danang City, with data collected from Sales departments, Marketing departments, Human resources and Financial accounting departments of Da Nang branch.

An investigation into the real situation and some solutions to attracting international tourists to lasenta boutique hotel Hoi An
  • Tác giả: Dang Phuong Uyen |
  • Giảng viên hướng dẫn: Huynh Vu Chi Tam |
  • Chuyên ngành: Tiếng Anh Du lịch

The study focused on the quality of service in the hotel, the strategy of attracting international tourists. Then, the study finds out the drawbacks and advantages related to the procedures. From this, I would like to suggest some solutions to attracting international tourists as well as other additional products at Lasenta Boutique Hotel Hoian.

An investigation into the real situation and suggestions for improving the quality of restaurant services of continent Da Nang hotel
  • Tác giả: Lu Thi Ngoc Hanh |
  • Giảng viên hướng dẫn: Huynh Vu Chi Tam, MA |
  • Chuyên ngành: Tiếng Anh Du lịch

Chapter 1: Theoretical background; Chapter 2: Case description; Chapter 3: Analysis and evaluation.

An investgation into the real situation and some suggestions to enhancing the quality of reception department at Vian Hotel Da Nang
  • Tác giả: Le Thi Vy |
  • Giảng viên hướng dẫn: Phan Thi Thuy Tien |
  • Chuyên ngành: Tiếng Anh Du lịch

This graduation paper investigates the real situation and provides solution to enhancing the quality of the Reception Department at Vian Hotel. This case study is carried out based on the theoretical background and the practical data. To obtain the results, author have collected all of the main related information about the reception, tourist, etc. from the primary and secondary sources, such as textbooks, the internet, as well as the data of the Reception department and the customer’s evaluations of the reception through by author survey, findings, and observation. Based on this information, author would offer some characteristics of staff, service, organizational structure of the hotel, then propose some suggestions to improve the service quality of the hotel.