CSDL Luận văn _ Luận án
Chủ đề: English--Tourism
An investigation into the real situation and some solutions to improving the service quality of the reception department at Samdi Hotel
- Tác giả: Pham Nguyen Gia Han |
- Giảng viên hướng dẫn: Le Thi Hoang Van |
- Chuyên ngành: Tiếng Anh Du lịch
The graduation paper embarks on a study of real context at reception outlet in Samdi Hotel. Accordingly, an analysis of actual problems in the outlet will be exposed clearly related to quality - based reception department. Through the discussion about the problems, author wwould like to give some recommendations for Samdi Hotel to enhance customer service skills at the Reception Department, author hope my recommendations will help the hotel exceed customer’s expectation and contribute to the growth of hospitality industry of the hotel.
An investigation into the strengths and the weaknesses of the service quality and some suggestions to attracting Asian guests to Lamuno Hotel
- Tác giả: Nguyen Thi Huynh Diem |
- Giảng viên hướng dẫn: Le Thi Hoang Van |
- Chuyên ngành: Tiếng Anh Du lịch
The graduation paper directly shows an investigation of the strengths and the weaknesses of the service quality in Lamuno Hotel. Subsequently, there is an analysis of some problems in the hotel’s service quality. From the discussion, I would like to give some suggestions for the hotel and I hope that my recommendations can help Lamuno Hotel develop and attract many Asian guests. Besides, the hotel has been exceeding their guest expectations and contributing to the growth of hospitality industry of Da Nang city.
An investigation into the real situation and some solutions to attracting guests in regency club of Hyatt Regency Danang Resort and Spa
- Tác giả: Nguyen Phuong Thao |
- Giảng viên hướng dẫn: Lê Thị Kim Uyên |
- Chuyên ngành: Tiếng Anh Du lịch
Part A. Introduction: Introduces the rationale, aims, scope and methods of the study. Part B. Development: is the main part of the study which is divided into three chapters: Chapter 1: Theoretical background. Chapter 2: Case description Chapter 3: Analysis and evaluation. Part C. Conclusion and sugestions: Offer some solutions to attracting guests in Regency Club of Hyatt Regency Danang resort and spa.
An investigation into the real situation of the reception department at Quy Nhon Hotel and some solutions to improving it
- Tác giả: Nguyen Thi Minh Trang |
- Giảng viên hướng dẫn: Mai Lan Thi |
- Chuyên ngành: Tiếng Anh Du lịch
In this graduation paper, author would like to investigate into the service quality of the Reception Department in Quy Nhon Hotel and give some suggestions to improve it. This graduation paper states why author selected this topic (rationale), presents some concepts involved in reception department and the service quality, describes Quy Nhon Hotel and the services of the front office department, analyses and evaluates the service quality of the front office department and gives some suggestion for improving it. By doing this research. Author hope the Quy Nhon Hotel will attract guests to the hotel.
An investigation into the strengths and weaknesses of the spa department at Vanda Hotel and some solutions to enhancing its service quality
- Tác giả: Truong Thi Thao Vy |
- Giảng viên hướng dẫn: Le Dieu My |
- Chuyên ngành: Tiếng Anh Biên - Phiên dịch
This graduation paper investigates the strengths, weaknesses, and provides some solutions to enhancing the service quality of the Spa Department at Vanda Hotel. This case study is carried out basing on the theoretical background and the practical data. Firstly, author have collected data relate on hotel, spa, visitors, etc from the Internet, accounting department or relief sources. Besides, author will analyze the strengths and weaknesses of the Spa at Vanda Hotel. Then I will give some suggestions to enhancing to service quality of the Spa.