CSDL Luận văn - Luận án
An investigation into the real situation of the front office department at Muong Thanh Luxury Song Lam and some solutions to overcoming its shortcomings
Số trang:
64 p.
Chuyên ngành:
Tiếng Anh Du lịch
Mã phân loại:
420.91
Kiểu tài liệu: Khóa luận Tốt nghiệp
Nhà xuất bản:
Duy Tan University
Nơi lưu trữ: 03 Quang Trung
Năm xuất bản:
2019
Ngôn ngữ: Tiếng Anh
Chủ đề:
English--Tourism
Tóm tắt:
In this graduation paper, author would like to investigate into the service quality of the front office Department in Muong Thanh Luxury Song Lam Hotel and give some solutions to improve it. This graduation paper stater why author selected this topic, presents some concepts involved in front office department and the service quality, describes Muong Thanh Luxury Song Lam Hotel and the services of the front office department, analyses and evaluates the service quality of the front office department and gives suggestion for improving it. By doing this research, author hope the Muong Thanh Luxury Song Lam Hotel will attract, ore guests to the hotel.
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