CSDL Luận văn _ Luận án
Chủ đề: English--Tourism
The real situation and some solutions to improving the service quality of the reception department at Palm Garden Resort- Hoi An
- Tác giả: Ngo Huynh Nhu |
- Giảng viên hướng dẫn: Nguyen Manh Quang |
- Chuyên ngành: Tiếng Anh Biên - Phiên dịch
Part A is the introduction of the graduation paper including rationale, aims and objectives, scope of the study, method of the study and study’s organization. Part B is talk about the development; it includes three chapters: Chaper I is theoretical background about resort and Reception Department. Chapter II is case description describing the overview of at the Reception Department at Palm Garden Resort. Chapter III includes real situations at the Reception Department with the analysis and evaluation. Part C is the suggestions and some solutions to helping improve the service quality of the Reception epartment at Palm Garden Resort.
An investigation into the real situation of accommodation service quality at Vanda Hotel Danang and some suggestions for improve it
- Tác giả: Tran Van Nu Nhi |
- Giảng viên hướng dẫn: Vo Thi Phuong Thao |
- Chuyên ngành: Tiếng Anh Du lịch
This graduation report investigates the real situation and provides solutions to improving the quality of the accommodation service at Vanda Hotel Danang. This case study is based on theory and actual data. In order to get results, author have collected all major information about hotel, travel, etc. From primary and secondary sources, such as textbooks, the Internet, as well as data from the Accommodation Business and customer assessment of accommodation through our survey and findings. Based on this information, author will present some of the characteristics of the hotel's staff, services, organizational structure, and tourism resources, and then suggest some suggestions for improving its service quality.
An investigation into the service quality of reception department at saigon tourane hotel and some solutions to improve it
- Tác giả: Dang Nhat Hoang |
- Giảng viên hướng dẫn: Vu Van Thinh |
- Chuyên ngành: Tiếng Anh Biên - Phiên dịch
This graduation paper reports the current situation and the solutions for Saigon Tourane Hotel’s Reception department. This thesis is carried out basing on the theoretical background and the practical data collected. Firstly, the data about Saigon Tourane Hotel and service quality are collected. Then, all these data were analyzed and assessed basing on the theoretical background and real experiences. At last, the suggestions were given to improve the service quality of Reception department as well as exploit some strengths of company through the data analyzed carefully.
An investigation into the real situation of reception department and some solutions to attracting tourists to Diamond Sea Hotel Da Nang
- Tác giả: Nguyen Nu Bao Chi |
- Giảng viên hướng dẫn: Dang Tran Hoai Duong |
- Chuyên ngành: Tiếng Anh Biên - Phiên dịch
Part A: IntroductionIn this part, author would like to mention the reasons why I choose this topic, aims and objectives, the scope of the study, methods of the study as well as the organization of the study. Part B: Development - Chapter I is theoretical background about hotel business, reception department and characteristics of tourists - Chapter II is case description describing the overview of Diamond Sea Hotel and reception department at this hotel. - Chapter III includes real situation about reception activities and business situation with the analysis and evaluation. Part C: Solutions and Conclusion. In this part, I would like to suggest some solutions to attract tourist in Diamond Sea Hotel.
An investigation into the real situation and solutions to attracting guests to Grand Tourane Hotel Da Nang
- Tác giả: Nguyen Thi Bich Tram |
- Giảng viên hướng dẫn: Le Thi Khanh Lam |
- Chuyên ngành: Tiếng Anh Du lịch
This study would pay attention to three important sectors as follows: Firstly, author will focus on capacity, Labor structure, Hotel facilities, Areas of business, situation arrival of guests… To learn about all these issue, author will directly observe at departments of Grand Tourane Hotel. To have specific data, author will do some survey with the customer of resort . Secondly, author will evaluate the quality of services at Grand Tourane Hotel and analyze real situations through the data we had. Finally, author will give some solutions which are suitable for that reality in order to improve the ability to attract customers to Grand Tourane Hotel.