CSDL Luận văn _ Luận án
Chủ đề: English--Tourism
An investigation into the real situation and some solutions to improving the service quality of reception department at Crowne Plaza Danang
- Tác giả: Tran Mai Anh Dong |
- Giảng viên hướng dẫn: Tran Thi Thuy Phuong |
- Chuyên ngành: Tiếng Anh Du lịch
This graduation paper investigates serving procedures and provides some suggestions to improve the service quality of Reception Department at Crowne Plaza Danang. Quality is an important factor affecting business operation of any tourism business enterprises. In this paper, I would like to emphasize the importance of Reception Department in Crowne Plaza Danang in particular and in general. Basing on the real situation of Reception Department’s service quality in the hotel, I would like to point out the strong points and weak points of this Department. From this, I can give some suggestion to improve its service quality.
An investigation into the real situation and some solutions to improving the service quality of food and beverag department at A La Carte Danang Beach Hotel
- Tác giả: Duong Thi Kim Chi |
- Giảng viên hướng dẫn: Phan Thi Nhu Gam |
- Chuyên ngành: Tiếng Anh Du lịch
Part A is the introduction of the graduation paper including rationale, aims and objectives, scope of the study, method of the study and study’s organization. Part B includes: Chapter I is theoretical background about hotel business and Food and Beverage Department. Chapter II is case description describing the overview of A La Carte Danang Beach hotel. Chapter III includes real situations of the service quality of Food and Beverage Department with the analysis and evaluation. Part C is the suggestions for improving the service quality of F&B Department at A La Carte Danang Beach hotel, and the conclusion.
An investigation into the accommodation service quality of housekeeping department in Holiday Beach Danang Hotel & Resort and some suggestions
- Tác giả: Phan Thuy Linh |
- Giảng viên hướng dẫn: Le Thi Hoang Van |
- Chuyên ngành: Tiếng Anh Du lịch
This Case Study is carried out basing on the theoretical background and the practical data which concentrate on the analysic and evaluation of the whole information to find out strong and weak points from the quality of the procedure, staff, equipment,etc,... of accommodation service in Holiday Beach Da Nang Hotel and Resort. From this, author hope to hightlight the problems of this service. Additionally, in order to improve the quality of accommodation service of the Housekeeping Department, I would like to offer some major suggestions to resolve those problems significantly.
An investigation into the real situation and some suggestions for attracting domestic tourists to Vietnam Travelmart
- Tác giả: Bach Thi Kim Chau |
- Giảng viên hướng dẫn: Nguyen Thi Dieu Tram |
- Chuyên ngành: Tiếng Anh Du lịch
This case study is based on theory and actual data. In order to get results, author have collected all major information about travel, tourism industry, etc. from primary and secondary sources, such as textbooks, the Internet, as well as data from the Domestic Tourism Business. Based on this information, author will present some of the characteristics of the company's staff, services, organizational structure, and tourism resources, and then make some suggestions for attracting domestic guests.
An investigation into the real situation of tours and some suggestions to promoting travel bussiness at Vietravel Company – Danang Branch
- Tác giả: Le Hoang Nguyen Thi |
- Giảng viên hướng dẫn: Le Dieu My |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: “Theoretical Background” focuses on the aims to answer the questions related to tourism. Chapter 2: Case description about the overview and the real situation of tours at Vietravel Company – Danang Branch. Chapter 3: Includes analysis and evaluation of the travel business situation and result of selling tour programs at Vietravel Company – Danang Branch. Chapter 4: Some suggestions to promoting travel business.