CSDL Luận văn - Luận án
An investigation into the real situation and some solutions for improving the quality of reception department at Muong Thanh Luxury Song Han Hotel
Số trang:
60 p.
Chuyên ngành:
Tiếng Anh Du lịch
Mã phân loại:
420
Kiểu tài liệu: Khóa luận Tốt nghiệp
Nhà xuất bản:
Duy Tan University
Nơi lưu trữ: 03 Quang Trung
Năm xuất bản:
2022
Ngôn ngữ: Tiếng Anh
Chủ đề:
English--Tourism
Tóm tắt:
Extending theories of the hotel business, front Office, and hotel service quality, as well as identify problems at the hotel; Investigating the reception department service; Recognize the functions and implications of the reception department, as well as some ways of increasing the department's service quality; Examining he advantages and disadvantages of the reception department’s service quality at Muong Thanh Luxury Song Han Hotel; Proposing solutions to improve the reception department’s service quality at the Muong Than Luxury Song Han Hotel.
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