CSDL Luận văn _ Luận án
Khoa Tiếng Anh
An investigation into the service quality of the front office department at Citadines Pearl Hoi An and some suggestions
- Tác giả: Do Thi Minh Hoang |
- Giảng viên hướng dẫn: MA. Phan Thi Nhu Gam |
- Chuyên ngành: Tiếng Anh Du lịch
Clarifying some basic theories about hotel business and resort operation; Analyze the actual operating status of the lobby department of the hotel in the low season, specifically at Citadines Pearl Hoi An; Propose some solutions to better serve the front office to attract tourists to come and come back to visit during and after difficult seasons.
An investigation into the real situation and solutions for improving the service quality of Food and Beverage service department at Bistecca Restaurant at New Orient Hotel
- Tác giả: Dang Thi Thanh Tam |
- Giảng viên hướng dẫn: MA. Nguyen Xuan Tich |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: The introduction is the rationale, aims, scope, method of study, and study’s organization; Chapter 2: The presentation about theoretical background for this graduation paper; Chapter 3: The general information about Bistecca Restaurant; Chapter 4: Analysis and evaluation for the real situation and of the servicing process quality of F&B Department at Bistecca Restaurant; Chapter 5: Difficulties and suggested solutions to improve the F&B service quality at Bistecca Restaurant; Chapter 6: Conclusion and some suggestions to improve the F&B service quality at Bistecca Restaurant.
An investigation into the real situation and solutions to enhancing the service quality of marine tourism at Saigontourist Travel Company Da Nang
- Tác giả: Pham Le Nam Anh |
- Giảng viên hướng dẫn: MA. Doan Thi Thanh Trang |
- Chuyên ngành: Tiếng Anh Du lịch
The study will focus on finding out information about services and the real situation of marine tourism through cruise department at Saigontourist Travel Comany from 2018 to 2019. Then, the study will analyze serving quality and find out its strong and weak points. Finally, it will give some solutions which are suitable for that reality in order to improve the quality of services.
An investigation into the real situation and some solutions for improving the quality of travel program services at Indochina Unique Tourist Co., Ltd.
- Tác giả: Hoang Thi Phuong |
- Giảng viên hướng dẫn: PhD. Tran Thi Minh Giang |
- Chuyên ngành: Tiếng Anh Du lịch
An investigation into the real situation and some solutions for improving the quality of travel program services at Indochina Unique Tourist Co., Ltd.
An investigation into the real situation and solutions for improving service quality of front office department at Pullman DaNang Beach & Resort
- Tác giả: Le Dinh Quoc Kien |
- Giảng viên hướng dẫn: MA. Phan Thi Thuy Tien |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: The introduction of the paper, presenting rationale, aims, objectives, scope of the study, method of the study, and the organization of the study; Chapter 2: The presentation about the theoretical background for this graduation paper; Chapter 3: A case description describing the overview of Pullman Danang Beach Resort and Front Office Service at this resort; Chapter 4: Analyzing and evaluating the real situation about Front Office activities; Chapter 5: Outlines the difficulties that the Pullman Danang Beach Resort Front Office Department is facing and proposing a number of solutions to solve; Chapter 6: Some suggestions on a strategy to improve the quality of service at the Pullman Danang Beach Resort Front Office Department.