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Strategic management : 5th ed.

Tác giả: Gregory G. Dess

Providing solid treatment of traditional topics in strategic management as well as thorough coverage of contemporary topics such as digital & internet strategies, innovation & corporate entrepreneurship, knowledge management, and intellectual assets. The text is rounded off by rich, ...

Management a real world approach

Tác giả: Andrew W. Ghillyer

Part 1: Foundations; Part 2: Planning and leadership; Part 3: Organization and control; Part 4: The future of management.

Customer service : building successful skills for the twenty-first century

Tác giả: Robert W. Lucas

Covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided ...

Principles of taxation for business & investment planning

Tác giả: Sally M. Jones

This book teaches students to recognize the role taxes play in business and investment decisions. In addition, the book presents the general role of taxation and its implications across all taxpaying entities before discussing the details relevant to specific entities. This ...