Strategic planning
Anticipate : knowing what customers need before they do
Strategy: Creating and destroying customer value; Doing the right things for the wrong reasons; Not all customers are good customers; When customers speak who hears them; Input is vital but involvement multiplies the value; It takes two; Customer focus is a process, not an event; Culture, the soft ...
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Prentice Hall custom business resources
Process performance and quality; Supplement: Decision making; Constraint management; Process strategy; Inventory management;...
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Harvard business review on aligning technology with strategy
This collection of HBR articles will help you: Clarify corporate strategy with your IT department; Fund only IT projects that support your strategy; Transform IT investments into profits; Build one technology platform for your entire organization; Adopt new technologies only when their best...
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Higher ambition : How great leaders create economic and social value
This book offer a unique view into the minds of some of the most successful and insightful leaders of our time: CEOs from vanguard companies around the world that have demonstrated the distinctive ability to do good while also doing well.
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Management Strategy: Achieving Sustained Competitive Advantage: 2nd ed.
Part 1. Managing strategically; Part 2. Making moves; Part 3. Repositioning.
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