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Anticipate : knowing what customers need before they do

Tác giả: Bill Thomas, Jeff Tobe

Contents: Strategy: Creating and destroying customer value; Doing the right things for the wrong reasons; Not all customers are good customers; When customers speak who hears them; Input is vital but involvement multiplies the value; It takes two; Customer focus is a process, not an event; Culture, ...

Anticipate : knowing what customers need before they do

Tác giả: Bill Thomas, Jeff Tobe

Strategy: Creating and destroying customer value; Doing the right things for the wrong reasons; Not all customers are good customers; When customers speak who hears them; Input is vital but involvement multiplies the value; It takes two; Customer focus is a process, not an event; Culture, the soft ...

Prentice Hall custom business resources

Tác giả: James M. Olver...[et.al]

Process performance and quality; Supplement: Decision making; Constraint management; Process strategy; Inventory management;...

Harvard business review on aligning technology with strategy

This collection of HBR articles will help you: Clarify corporate strategy with your IT department; Fund only IT projects that support your strategy; Transform IT investments into profits; Build one technology platform for your entire organization; Adopt new technologies only when their best...

Higher ambition : How great leaders create economic and social value

Nhóm Tác giả: Michaeal Bee, Russell Eisenstat, Nathaniel Foote...[et al.]

This book offer a unique view into the minds of some of the most successful and insightful leaders of our time: CEOs from vanguard companies around the world that have demonstrated the distinctive ability to do good while also doing well.