CSDL sách
001
000006127
003
LDTU
020
$a9781118356913
041
$aeng
082
$a658.8342
100
$aThomas, Bill
245
$aAnticipate $bKnowing What Customers Need Before They Do $cBill Thomas, Jeff Tobe
260
$aUSA $bWiley $c2013
300
$a218 p. $c21 cm
500
$aQuà tặng của VNBookDrive
504
$a Index: p.209-218
520
$aContents: Strategy: Creating and destroying customer value; Doing the right things for the wrong reasons; Not all customers are good customers; When customers speak who hears them; Input is vital but involvement multiplies the value; It takes two; Customer focus is a process, not an event; Culture, the soft stuff is the hard stuff; Leveraging your culture and value chain.
650
$aStrategic planning
653
$aStrategic planning
700
$aTobe, Jeff
852
$a209 Phan Thanh $bNgoại văn
911
Đinh Thị Thu Hồng
927
Tặng
928
38484
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