Customer services--Communication systems
Contents: Introduction; Build ownership into your strategic value vision; Leverage value over cost; Put customers to work; Boost your employee OQ; Engineer ownership through anticipatory management; Build a strong and adaptive ownership culture; Sustain your success.
- Vị trí lưu trữ: 209 Phan Thanh
- Tổng sách: 1
- Đang rỗi: 1
Uncommon service : how to win by putting customers at the core of your business
Offering a fresh approach for greater productivity, profitability, and competitive advantage through service. This title shows how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.
- Vị trí lưu trữ: 209 Phan Thanh
- Tổng sách: 2
- Đang rỗi: 2
The innovator's dilemma : when new technologies cause great firms to fail
Showing how even the most outstanding companies can do everything right - yet still lose market leadership when they miss out on new waves of innovation. Offering both successes and failures from leading companies as a guide, this book gives you a set of rules for capitalizing on the phenomenon of ...
- Vị trí lưu trữ: 209 Phan Thanh
- Tổng sách: 5
- Đang rỗi: 5
Build for change : revolutionizing customer engagement through continuous digital innovation
Chapter 1: Customerpocalypse; Chapter 2: Death by Data; Chapter 3: Adding Judgment and Desire; Chapter 4: Getting It Done with Customer Processes; Chapter 5: Change How You Think about Technology.
- Vị trí lưu trữ: 209 Phan Thanh
- Tổng sách: 2
- Đang rỗi: 2
Perfect phrases for customer service : 2nd ed.
This book provides perfect solutions for everyday customer service situations and includes simple, effective techniques that can help you meet even the most demanding customer needs.
- Vị trí lưu trữ: 209 Phan Thanh
- Tổng sách: 1
- Đang rỗi: 1