CSDL sách

Trở về
001
000006330
003
LDTU
020
$a9781118930267
041
$aeng
082
$a658.402
100
$aAlan, Trefler $etác giả
245
$aBuild for change $bRevolutionizing customer engagement through continuous digital innovation $cAlan Trefler
260
$aHoboken $bWiley $c2014
300
$a192 p. $c25 cm
500
$aSách quỹ Châu Á tặng
520
$aChapter 1: Customerpocalypse; Chapter 2: Death by Data; Chapter 3: Adding Judgment and Desire; Chapter 4: Getting It Done with Customer Processes; Chapter 5: Change How You Think about Technology.
650
$aCustomer services -- Communication systems
653
$aBusiness
852
$a209 Phan Thanh $bTiếng Anh
911
Trần Thị Hậu
927
Tặng
928
40278
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