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Uncommon service : how to win by putting customers at the core of your business

Tác giả: Frances Frei; Anne Morriss

Offering a fresh approach for greater productivity, profitability, and competitive advantage through service. This title shows how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.

Creating great choices : a leader's guide to integrative thinking

Tác giả: Jennifer Riel; Roger L Martin

Contents: Integrative thinking 2.0; How we choose; A new way to think; A methodology; Articulating opposing models; Examining the models; Generating possibilities; Assessing the prototypes; A way of being in the world.

Competing on analytics : the new science of winning; with a new introduction

Tác giả: Thomas H. Davenport , Jeanne Harris

Part 1. The nature of analytical competition; Part 2. Building an analytical capability.

Conscious capitalism field guide : tools for transforming your organization

Tác giả: Raj Sisodia, Timothy Henry

Part 1. Higher purpose; Part 2. Stakeholder orientation; Part 3. Conscious culture; Part 4. Conscious leadership; Part 5. Implementation.

Becoming a resonant leader : develop your emotional intelligence, renew your relationships, sustain your effectiveness

Tác giả: Annie McKee; Richard E Boyatzis; Frances Johnston

Contents: Leading for real; Resonant leadership; Listening to your wake up calls; Seeing your dream; Appreciating your real self; Becoming a resonant leader; Igniting resonance.