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Perfect phrases for customer service : 2nd ed.

Tác giả: Robert Bacal

This book provides perfect solutions for everyday customer service situations and includes simple, effective techniques that can help you meet even the most demanding customer needs.

Mondo Agnelli: Fiat, Chrysler, and the power of a dynasty

Tác giả: Jennifer Clark

Part I: The Power of a Family. Part II: The Power of an Individual. Part III: The Power of a Government.

Go Mobile: Location Based Marketing, Apps, Mobile Optimized Ad Campaigns, 2D Codes and Other Mobile Strategies to Grow Your Business

Tác giả: Jeanne Hopkins, Jamie Turner

This book will help readers understand the different mobile media platforms, learn how to us SMS for business, incorporate 2D and QR Codes into their campaigns, develop mobile websites and mobile apps, see case studies, and much more.

Overload! How Too Much Information is Hazardous to your Organization

Tác giả: Jonathan B Spira

This groundbreaking book reveals how different kinds of information overload impacts workers and businesses as a whole. It helps businesses get a grip on the financial costs of email overload and interruptions and how working in an information overloaded environment impacts employee production, ...

The triple bottom line : how today's best run companies are achieving economic, social, and environmental success and how you can too

Tác giả: Andrew W Savitz, Karl Weber

The Triple Bottom Line is the groundbreaking book that charts the rise of sustainability within the business world and shows how and why financial success increasingly goes hand in hand with social and environmental achievement. Andrew Savitz chronicles both the real problems that companies face ...