CSDL Luận văn _ Luận án
Chủ đề: English--Tourism
An investigation into the real situation and some solutions to improving the quality in accommodation business at Vinpearl Resort & Spa Da Nang
- Tác giả: Vo Thi Thoai Vy |
- Giảng viên hướng dẫn: Ho Thi Huyen Trang |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: Theoretical Background; Chapter 2: The reality of Service Quality; Chapter 3: Some Solutions to improving the quality in accommodation business with analysis and evaluation.
The real situation and some solutions to improving the service quality of fo department at Muong Thanh Luxury Song Han Da Nang hotel
- Tác giả: Nguyen Thi Huyen Trang |
- Giảng viên hướng dẫn: Bui Thi Chung |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: The presentation about the theoretical background for this graduation paper; Chapter 2: The general information about Muong Thanh Luxury Song Han Hotel; Chapter 3: Analysis and evaluation of the real situation and solution of the quality of the services of the Front Office Department at Muong Thanh Luxury Song Han Hotel.
An investigation into factors affecting customer satisfaction on reception department at pearl river Hoi An hotel and some solutions to improving the service quality
- Tác giả: Ngo Thi Thu An |
- Giảng viên hướng dẫn: Tran Thi Minh Giang |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1. Mentions the theoretical background; Chapter 2. Refers to a case description; Chapter 3. Discusses an analysis of the factors that affect customer satisfaction with the hotel reception and the actual situation of the reception process, besides pointing out the advantages and disadvantages to giving solutions.
An investigation into the real situation and some solutions to improving the service quality of the food and beverage staff at Thanh Binh trade union hotel
- Tác giả: Nguyen Thi Thanh Thuy |
- Giảng viên hướng dẫn: Dinh Thanh Hieu |
- Chuyên ngành: Tiếng Anh Du lịch
This study mainly focused on researching the work of staffers at the F&B Department, the attitude of guest about service and analysis the number of guests from 2017 to 2019 at Thanh Binh Trade Union Hotel. After that, the study finds out advantages and drawbacks of it. From this, offering solutions to improve the service quality of F & B Staff.
An investigation into the real situation and some solutions to improving the quality of restaurant service at Belle Maison parosand Danang hotel
- Tác giả: Le Thi Hong Nhung |
- Giảng viên hướng dẫn: Mai Lan Thi |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1. Is theoretical background about hotel business and restaurant Department; Chapter 2. Is case description describing the overview of Belle Maison Parosand Danang hotel; Chapter 3. Includes real situations of the service quality of restaurant Department with the analysis and evaluation.