CSDL Luận văn _ Luận án
Chủ đề: English--Tourism
An investigation into the real situation and solutions for improving the service quality of food and beverage department of Sala Danang Beach Hotel
- Tác giả: Le Ha My |
- Giảng viên hướng dẫn: MA. Phan Thi Thuy Tien |
- Chuyên ngành: Tiếng Anh Du lịch
Find out some strengths, weaknesses, opportunities and threats of the F&B Department; Find out the effectiveness of the services of the F&B Department; Suggest some solutions to overcome those problems.
An investigation into the real situation and some solutions to improving the quality of services at Reception Department at Seahorse Hotel and Apartment
- Tác giả: Nguyen Thi Thuy Tram |
- Giảng viên hướng dẫn: MA. Nguyen Thi Thu Hien |
- Chuyên ngành: Tiếng Anh Du lịch
Introducing the general features of the hotel and investigating the quality of services at Reception Department to attract tourists; Offering effective solutions to improving the quality of services and leaving a deep impression on tourists, making visitors only want to choose Seahorse hotel among a series of hotels out there. That is also the goal proposed by the hotel.
An investigation into the real situation and some solutions for improving the service quality of Front Office in Valencia Hotel
- Tác giả: Ho Thi Cam Tu |
- Giảng viên hướng dẫn: MA. Nguyen Thi Bich Giang |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: Introduction; Chapter 2: Theoretical background about the service quality and improving the service quality of Front Office in the Hotel; Chapter 3: The case of the service’s quality of Front Desk Department at Valencia Hotel; Chapter 4: Analysis and evaluation of service quality of Front Desk Department at Valencia Hotel; Chapter 5: Some solutions to improve service quality of Front Desk Department at Valencia Hotel; Chapter 6: Conclusion and suggestions.
An investigation of the pros and cons of the reception in the Sala Da Nang Beach Hotel and some solutions to enhance its services
- Tác giả: Do Nhat Ly |
- Giảng viên hướng dẫn: MA. Le Thi Dieu Huong |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: General information with rationale, aims and objectives, scope of the study, method of study, and study’s organization of the study will be given; Chapter 2: Theoretical background for this report will be presented; Chapter 3: Case description of Sala Danang Beach hotel, introducing the Reception department and the overview of the hotel's check-in and check-out procedure; Chapter 4: Analysis and ealuation of the check-in and check-out procedures at the Sala Danang Beach hotel; Chapter 5: Difficulties and solutions; Chapter 6: Conclusion and suggestions to enhance the quality of the Sala Danang Beach hotel check-in and check-out procedure.
An investigation into the service quality of the front office department at Citadines Pearl Hoi An and some suggestions
- Tác giả: Do Thi Minh Hoang |
- Giảng viên hướng dẫn: MA. Phan Thi Nhu Gam |
- Chuyên ngành: Tiếng Anh Du lịch
Clarifying some basic theories about hotel business and resort operation; Analyze the actual operating status of the lobby department of the hotel in the low season, specifically at Citadines Pearl Hoi An; Propose some solutions to better serve the front office to attract tourists to come and come back to visit during and after difficult seasons.