CSDL Luận văn _ Luận án
Chủ đề: English--Tourism
An investigation into the real situation and solutions for improving service quality of front office department at Pullman DaNang Beach & Resort
- Tác giả: Le Dinh Quoc Kien |
- Giảng viên hướng dẫn: MA. Phan Thi Thuy Tien |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter 1: The introduction of the paper, presenting rationale, aims, objectives, scope of the study, method of the study, and the organization of the study; Chapter 2: The presentation about the theoretical background for this graduation paper; Chapter 3: A case description describing the overview of Pullman Danang Beach Resort and Front Office Service at this resort; Chapter 4: Analyzing and evaluating the real situation about Front Office activities; Chapter 5: Outlines the difficulties that the Pullman Danang Beach Resort Front Office Department is facing and proposing a number of solutions to solve; Chapter 6: Some suggestions on a strategy to improve the quality of service at the Pullman Danang Beach Resort Front Office Department.
An investigation into the real situation and some solutions for developing the workforce of the restaurant at Risemount Premier Resort Da Nang
- Tác giả: Nguyen Pham Thanh Thuy |
- Giảng viên hướng dẫn: MA. Huynh Vu Chi Tam |
- Chuyên ngành: Tiếng Anh Du lịch
Describing the real situation of the workforce of the restaurant at Risemount Premier Resort Da Nang; Analyzing and evaluating the strengths and weaknesses of the workforce of the restaurant at Risemount Premier Resort Da Nang; Proposing some solutions for developing the workforce of the restaurant at Risemount Premier Resort Da Nang.
An investigation of the current situation and solutions to improve service quality at Dasushi Japanese Restaurant
- Tác giả: Nguyen Thi Le Vi |
- Giảng viên hướng dẫn: MA. Luong Kim Thu |
- Chuyên ngành: Tiếng Anh Du lịch
Analyzing and evaluating the business performance and present circumstances of attracting guests at Dasushi Japanese Restaurant in recent years to identify flaws and causes in order to help improve the restaurant's business; Proposing some solutions to attract customers to use food and drink services at the restaurant; Proposing solutions to improve the service quality at the restaurant.
An investigation into the real situation and some solutions for improving the quality of services at reception department at Sandy Beach Non Nuoc Resort
- Tác giả: Duong Thi Quynh Nhu |
- Giảng viên hướng dẫn: MA. Nguyen Thi Thu Hien |
- Chuyên ngành: Tiếng Anh Biên - Phiên dịch
In the study, I would like to clarify the functions, duties and importance of the Reception Department in the resort business. Also, research and evaluate the current status of service quality at the Reception department of the Sandy Beach Non Nuoc Resort, thereby proposing solutions and recommendations with synchronization to improve the service quality of the resort's Reception Department.
An investigation into the real situation and some solutions for improving the service quality of the reception department at Brilliant Hotel
- Tác giả: Nguyen Duy Truong |
- Giảng viên hướng dẫn: MA. Duong Huu Phuoc |
- Chuyên ngành: Tiếng Anh Du lịch
Investigate in detail the process and quality of receptionists at the hotel; Find out strengths, weaknesses as well as causes and limitations of receptionists; Proposing some solutions to improve the service quality of the reception department.