CSDL Luận văn _ Luận án
Chủ đề: Hotel management
A case study of suggestions to improve behavioral culture of receptionists in Mercure Danang
- Tác giả: Pham Thi Tram Anh |
- Giảng viên hướng dẫn: MA. Le Thi Kim Uyen |
- Chuyên ngành: Tiếng Anh Du lịch
The first part is the introduction about the rationale to choose this topic, the aims and objectives as well as the methodology supporting for the study. The second part includes 3 chapters. The first chapter is the theoretical background which related to the studying aim of this topic, the second chapter is the case description that shows the practical description of the related matters in this topic. The last chapter is the important part which is the collection of the analyses and the assessments that is able to solve the studying purposes of the topic. Finally, the last part is the conclusion and suggestions that support to improve the studying object of this topic.
An analysis of the suggested Translation of chapter 3 from the book“managing of guest experience in hospitality” By Robert c. Ford & Cherrill p. Heaton, 2000
- Tác giả: Ho Thi Dieu Thanh |
- Giảng viên hướng dẫn: MA. Huynh Vu Chi Tam |
- Chuyên ngành: Tiếng Anh Biên - Phiên dịch
Part a: introduction; Part b: development (chapter 1: theoretical background; chapter 2: suggested translation; chapter 3: analysis; chapter 4: difficulties and solution); Part c: conclusion and suggestions
The real situation and some solutions helping improve the service quality of the reception department at Roya Family Hotel - Da Nang city
- Tác giả: Pham Thi Len |
- Giảng viên hướng dẫn: Nguyen Manh Quang |
- Chuyên ngành: Tiếng Anh Du lịch
Theoretical bases on service quality and services quality of the reception deparment at the hotel; The quality of service of the reception department at Roya Family Hotel ; Strengths and weaknesses of the reception department at Roya Family Hotel and some solution to improving the quality of reception department.
An investigation into front office department at Golden Sea Hotel Da Nang and some solutions to overcoming its shortcomings
- Tác giả: Do Thi Phuong |
- Giảng viên hướng dẫn: Phan Thi Nhu Gam |
- Chuyên ngành: Tiếng Anh Du lịch
In the first chapter, the different definitions about hotel that are closely related to each items of this study. Those definitions are presented clearly. Chapter II presents the general information, the real situation of front office department of Golden Sea Hotel; Chapter III focuses on analyzing the real situation of front office department of Golden Sea Hotel.
An investigation into the real situation and some solutions to atracting customers to touristm services of Global inex company
- Tác giả: Phan Thi Thuy An |
- Giảng viên hướng dẫn: Tran Thi Ngoc Tuyen |
- Chuyên ngành: Tiếng Anh Du lịch
Some theories about marketing activities at atract tourists in travel business enterprises; The Global inex status as a marketing atraction for domestic and international tourists; Some marketing solutions to atract domestic and international toursts at Global Inex Com.