A case study of suggestions to improve behavioral culture of receptionists in Mercure Danang
Số trang:
80 p.
Chuyên ngành:
Tiếng Anh Du lịch
Mã phân loại:
910
Kiểu tài liệu: Khóa luận Tốt nghiệp
Nhà xuất bản:
Duy Tan University
Nơi lưu trữ: 03 Quang Trung
Năm xuất bản:
2013
Ngôn ngữ: Tiếng Anh
Chủ đề:
Hotel management
Tóm tắt:
The first part is the introduction about the rationale to choose this topic, the aims and objectives as well as the methodology supporting for the study. The second part includes 3 chapters. The first chapter is the theoretical background which related to the studying aim of this topic, the second chapter is the case description that shows the practical description of the related matters in this topic. The last chapter is the important part which is the collection of the analyses and the assessments that is able to solve the studying purposes of the topic. Finally, the last part is the conclusion and suggestions that support to improve the studying object of this topic.
Luận văn liên quan
- An analysis of the suggested Translation of chapter 3 from the book“managing of guest experience in hospitality” By Robert c. Ford & Cherrill p. Heaton, 2000
- The real situation and some solutions helping improve the service quality of the reception department at Roya Family Hotel - Da Nang city
- An investigation into front office department at Golden Sea Hotel Da Nang and some solutions to overcoming its shortcomings
- An investigation into the real situation and some solutions to atracting customers to touristm services of Global inex company
- An investigation into the real situation and some solutions to improving the customer service performance of front office at Royal Family Hotel, Da Nang city