CSDL Luận văn _ Luận án
Khoa Tiếng Anh
A case study of the performance of Sea Garden Hotel's office staff in serving customers
- Tác giả: Nguyen Thi Thu Phuong |
- Giảng viên hướng dẫn: Doan Thi Thanh Trang |
- Chuyên ngành: Tiếng Anh Du lịch
Part A will be introduced the reason why the writer chose this topic, the aim, outline and methodology to support this case study; Part B consists of three chapters: theoretical background, case description, analysis and evaluation. Part C is for suggestions that support to improve the performance of Sea Garden hotel’s front office staff in serving customers. The final is conclusion.
An investgation of Moon Light 2 Hotel Da Nang and some solutions to attracting more tourists
- Tác giả: Truong Thi Dieu My |
- Giảng viên hướng dẫn: Bui Thi Chung |
- Chuyên ngành: Tiếng Anh Du lịch
Theoretical background about tourism and characteristic about tourism; Description describing the overview of Moonlight 2 Hotel and sketchy knowledge of inbound tourists; Includes real situation about tourists at Moonlight 2 Hotel with the analysis and evaluation; Suggesting and concluding the topic.
An investigation into the developing of Danang daily tours at Vietnam travelmart company and some suggestions for improving it
- Tác giả: Tran Thi Nga |
- Giảng viên hướng dẫn: Ho Thi Huyen Trang |
- Chuyên ngành: Tiếng Anh Du lịch
The scope of the study is the travel business of Vietnam Travelmart company, mainly the domestic travel business and expansion Danang Daily Tours.
An investigation into the real situation of front office department in Hoi An Beach Resort and some suggested solutions to improve its service quality
- Tác giả: La Duong Trung Hieu |
- Giảng viên hướng dẫn: Le Thi Oanh |
- Chuyên ngành: Tiếng Anh Du lịch
Theoretical background about resort and the quality of the FO department; Case description describing the overview of Hoi An Beach Resort and real situation on the service quality of the department at this resort; The analysis of the real situation of the service quality of the FO Department to attract more tourists and satisfy them well, and the conclusion.
An investigation into the real situation and some solutions to improving the service quality of reception departmnet at Hoi An Silk Village Resort & Spa
- Tác giả: Hua Thanh Thanh |
- Giảng viên hướng dẫn: Le Thi Kim Uyen |
- Chuyên ngành: Tiếng Anh Du lịch
Theoretical bases on service quality and services quality of the reception deparment at the hotel; The quality of service of the reception department at Hoi An Silk Village Resort & Spa; Strengths and weaknesses of the reception department at Hoi An Silk Village Resort & Spa and some solution to improving the quality of reception department.