CSDL Luận văn _ Luận án
Khoa Tiếng Anh
An investigation into the real situation and some solutions to improving the customer service performance of front office at Royal Family Hotel, Da Nang city
- Tác giả: Huynh Thi Phuong Hang |
- Giảng viên hướng dẫn: Huynh Vu Chi Tam |
- Chuyên ngành: Tiếng Anh Du lịch
Part A is the introduction of the graduation paper including rationale, aims and objectives, scope of the study, method of the study and study's organization; Part B is talk about the development; Part C is some solutions to improving the customer service performance of front office at Royal Family Hotel.
Strategies to attract tourists to Golden Sea Hotel Da Nang in Low Season
- Tác giả: Nguyen Thi Thuy Lam |
- Giảng viên hướng dẫn: Le Thi Khanh Lam |
- Chuyên ngành: Tiếng Anh Du lịch
Part A is the introduction of the graduation paper including rationale, aims and objectives, scope of the study, method of the study and study's organization; Part B is talk about the development; Part C is strategies to attract tourist to the low season Golden Sea Hotel Da Nang and the consclusion.
An investigation into the real situation and some solutions to improving the food and beverage service at Belle Maison Parosand Da Nang Hotel
- Tác giả: Pham Nguyen Quoc Anh |
- Giảng viên hướng dẫn: Nguyen Quynh Chi |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter I is theoretical background about hotel business and food and beverage service; Chapter II is case description describing the overview of Bell Maison Perosand Da Nang and food and beverage service at this hotel, specifically at The Big Plate; Chapter III includes real situation about service quality at The Big Plate restaurant with analysis and evaluation.
The real situation and solutions to the improvement in the performance of the guest relation office in Crowne Plaza Da Nang
- Tác giả: Nguyen Thi Dieu Huyen |
- Giảng viên hướng dẫn: Cao Ngo Thuy Duyen |
- Chuyên ngành: Tiếng Anh Du lịch
Part A includes the rationale for choosing the topic, the aims and objectives of study, the scope of the organization of the study; Part B includes theoretcal background, case description, analysis and evaluation; Part C includes conclution and suggestions.
An investigation into the real situation of the front office and solutions to improving the service & overcoming its short comings at Truong Son Tung 5 Hotel
- Tác giả: Bui Thi Lan |
- Giảng viên hướng dẫn: Nguyen Thi Hang |
- Chuyên ngành: Tiếng Anh Du lịch
Chapter I shows some theoretical background about tourist, tourist, hotel business, hotel guest; Chapter II it presents an overview of Son Tung 5 Hotel Da Nang, the basic background of foundation and development, organizational structure, duties of each department, the facilities, structure of tourists coming to Son Tung 5 Hotel and marketing strategy of at Son Tung 5 Hotel; Chapter III is the analysis and evaluation of the problems.