CSDL Luận văn _ Luận án
Khoa Tiếng Anh
An investigation into the strengths and weaknesses of the spa department at Vanda Hotel and some solutions to enhancing its service quality
- Tác giả: Truong Thi Thao Vy |
- Giảng viên hướng dẫn: Le Dieu My |
- Chuyên ngành: Tiếng Anh Biên - Phiên dịch
This graduation paper investigates the strengths, weaknesses, and provides some solutions to enhancing the service quality of the Spa Department at Vanda Hotel. This case study is carried out basing on the theoretical background and the practical data. Firstly, author have collected data relate on hotel, spa, visitors, etc from the Internet, accounting department or relief sources. Besides, author will analyze the strengths and weaknesses of the Spa at Vanda Hotel. Then I will give some suggestions to enhancing to service quality of the Spa.
An analysis of suggested translation from the article “A triangular theory of love” by Robert J.Steinberg, Yale University
- Tác giả: Ho Thi Thao Trinh |
- Giảng viên hướng dẫn: Le Thi Khanh Lam |
- Chuyên ngành: Tiếng Anh Biên - Phiên dịch
Part A: Introduction. Part B: Development. Chapter 1: Theoretical Background. Chapter 2: Suggested Translation. Chapter 3: Analysis. Chapter 4: Difficulties and Solutions. Part C: Conclusion and Suggestions.
An investigation into the real situation of the job of tour guides and some solutions to improving its effectiveness at Viet Legend Company
- Tác giả: Nguyen Thi Thu Thao |
- Giảng viên hướng dẫn: Le Dieu My |
- Chuyên ngành: Tiếng Anh Du lịch
In this graduation paper, the real situations of marketing activities and attracting tourists to adventure tour at Viet Legend company. The weak point and strong points in the real solutions to are also pointed out. As a student studying English for Tourism, author would like to prove myself to research the sustainable development at Viet Legend company.
An Investigation into the Strong and Weak Points of Guidance Department and Some Solutions to Attracting Customers to Land of Folk Culture at Vinpearl Land Nam Hoi An
- Tác giả: Ho Thi Thu Hien |
- Giảng viên hướng dẫn: Dang Tran Hoai Duong |
- Chuyên ngành: Tiếng Anh Biên - Phiên dịch
The graduation paper embarks on a study of real context at guidance outlet in Vinpearl Land Nam Hoi An. Accordingly, analyze some practical issues related to service quality. Through discussion of issues, author would like to make some recommendations for Xuan Phu Hotel to improve the customer service skills of the guide. Author hope recommendations will help the company improve service quality and attract more customers.
An investigation into customer’s services and ways to attract tourists to Pink Lotus Hotel
- Tác giả: Pham Nha Thuong |
- Giảng viên hướng dẫn: Tran Thi Tho |
- Chuyên ngành: Tiếng Anh Du lịch
Part A is the introduction of the graduation paper including rationale, aims and objectives, scope of the study, method of the study and study’s organization. Part B is talk about the development; it includes three chapters: Chapter 1 is theoretical background about Tourism and Tourist, Hotel and Hotel Business and customer’s service at the hotel. Chapter 2 is case description describing the overview of Pink Lotus Hotel and real situation the quality of customer’s service at this hotel. Chapter 3 is the analysis, evaluation of the problems and the suggestions for giving ways to attract tourists to Pink Lotus Hotel. Part C is the conclusion and further implications.